Affra Al Shamsi (She/Her)
Assistant Director of Transformation and Improvement
North West Anglia NHS Foundation Trust
England - EastEngland - East Midlands
Member's groups
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Impact and power of storytelling in health
This group is convened by Lesley Goodburn.
This a group to explore the use of storytelling in healthcare looking at the use of stories in improvement as well as therapeutic interventions. The group will look […]
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West of England
Hello West of England Qs! Thank you for joining our regional group that is convened by the West of England Academic Health Science Network (AHSN).
As a West of England Q you will receive emails from the AHSN […]
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Communities of Practice
The group aims to bring together people who are interested in setting up Communities of Practice, or have already set them up, to share their experiences and knowledge.
This group was initiated by Cleo […]
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Improving Joy in Work
The purpose of this Special Interest Group is to provide a learning forum to bring together those interested in Joy in Work.
Experts, complete novices, and everyone in between, is welcome to join this group so […]
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Videos & Podcasts
Learn the basics of content creation: how to record, script, edit and post videos and podcasts. Not only that, but join other enthusiastic beginners and share your social media journey - together, we can make our knowledge engaging and easy to access. -
Liberating Structures in healthcare
This is a place to share tips, tricks, challenges, plans, ’strings’ and more around using ’Liberating Structures’ for health and care improvement.
We also meet online on the first Thursday of each month (see […]
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Coaching Improvement
This group’s aim is to support Q members and organisations to embed a coaching model and approach to quality improvement at a local level.
Improvement coaches are a crucial component of the dosing model, […]
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Digital
Digital is about opening up new challenges and opportunities for quality improvement; bringing analytics and methods into improvement settings and improvement methodology into digital projects. This group has been […]
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Complexity Approaches to support Quality Improvement
This group will consider the impact of emerging theories around complex systems – such as complex responsive processes, Dialogic OD and systems thinking – on how we approach quality improvement. It will also foc […]
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Measurement for Improvement
Are you interested in how we can make the best use of data to inform decision-making and take appropriate action? Are you frustrated that two point comparisons and RAG reports continue to dominate much of the […]
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Culture of Continuous Improvement
In the NHS, Quality Improvement methodology is the most common vehicle for embedding systematic continuous improvement and most frequently shows up as a team of experts supporting clinically-focused, smaller-scale […]
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Tools and resources to help support Networks and Network leaders
Having access to a suite of resources and a dedicated space for learning and sharing with peers is immensely beneficial for Network Leaders. In the fast-paced and ever-evolving field of healthcare, staying informed and connected is crucial. A collaborative environment fosters not only professional growth but also innovation and creativity, which are key to improving healthcare systems and outcomes. By pooling our collective knowledge and experiences, we can co-create solutions that are both dynamic and value-driven. -
Quality Management in Healthcare
There is now a growing interest in Quality Management in healthcare. This Special Interest Group will help those interested in learning about or implementing a Quality Management System (QMS).
In Quality […]
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Quality Improvement and the wellbeing of the workforce
People who work in health and social care systems and organisations matter too, they only have so much energy. What good practice tools, resources and ideas can we share to help those working in health and social care know, they are cared about and their wellbeing matters too? -
Applying behavioural insights in healthcare
The latest insights from behavioural science help us better understand all of the factors that influence people’s behaviour – that’s patients and the public as well as healthcare staff. This helps us create more […]
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Staff Experience Improvement Group
The purpose of this group will be to explore the role of staff experience in improvement. It will bring together a community of practice focused on how to put the evidence around the link between staff experience […]
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Professional Advocacy
This is a space for Q members to connect on the successes, challenges, learning and opportunities around professional advocacy.
Professional advocates are nurses and midwives who have been trained to deliver […]
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Human Factors
This group aims to link with members who are interested in developing human factors capability within the NHS. In the East Midlands, there is some work on this and we now have six human factors projects being […]
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Organisational Resilience & Safety-II
We strive to provide high quality, safe care whilst operating in a complex environment, facing considerable uncertainty on a daily basis. The degree of volatility, complexity, uncertainty and ambiguity is […]
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Service Design
Are NHS Services designed or do they evolve over time? -
Process Visualisation in the NHS
This SIG will look at identifying and documenting, in flow chart format, process management in the NHS, both clinical and administrative processes are addressed. The structure of the Process Visualization set will […]
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Psychological Safety in Health and Social Care
A group to help grow cultures where knowledge and innovation flourish because people feel safe to contribute their ideas – resulting in better clinical outcomes and staff wellbeing.
The group is co-convened by St […]
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QI Communications
A group for anyone with an interest in QI Communications. This is an online space for us to chat, upload documents, and share ideas, links and templates.
This group is convened by Andrea Gibbons.
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Network mapping
A group space to support anyone who is interested in mapping their networks. Q is currently piloting a new approach to mapping its network of improvers, using the tools SumApp and Kumu. We will also share our […]
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Psychology for Improvement
A fundamental principle of improvement science is to understand & influence human behaviour (Dr William Deming). Indeed, an understanding of the psychological factors underpinning human behaviour makes up one […]
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Technology to support QI Teams
Teams across the UK use a variety of hardware and software to support Quality Improvement and Innovation.
Through collaborating we will learn, share and apply how other #QITechTeams use technology, ranging from […]
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Improvement Culture Club
In the current climate, it is very challenging for staff to be able to carry out improvement when they are faced with many pressures and demands. We need to create the right environment and support for staff to be […]
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Evaluation
Appropriate good quality evaluation is essential component of quality improvement. This group has been set up to link members who have experience, expertise and an interest in the evaluation of quality improvement. […]
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Learning from Excellence
Whilst it is important to learn from events where things have not gone well, the majority of healthcare interactions go safely. Despite this, we have focus the much of our learning about safety from adverse events, […]
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Network Weaving learning series
A closed group space for participants taking part in the full Network Weaving learning series. -
Making use of patient experience
Do we over-measure patient experience? Are we helped by the Friends and Family Test, CQC patient surveys, NHS Choices star ratings, Patient Opinion snapshot comments, local Healthwatch reports, Trust and CCG […]
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Sketchnote
The Q Community includes many people who are realising that there are other ways to record what you learn at events – a more visual form of taking notes known as Sketchnotes.
Join us as we explore the world of Q […]
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Adoption and Spread Collective
There are 3 things we can be certain of in healthcare and we would like to close the gap on:
1. We know there is on average, a 17 year gap between new evidence of best practice and the adoption of this in […]
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Network Weaving
A group space for people interested in learning about Network Weaving, and developing their skills. -
Q Improvement Framework Resources
This public space is solely for hosting the resources for the Q Improvement Capability framework tool.
To get involved in developing and using the QI Capability tool, go here: https://q.health.org.uk/community/grou […] -
Building improvement capability across boundaries
This group is open to anyone interested in discussing, exploring and collaborating on project ideas for the Q Exchange 2019 theme, “Building improvement capabilities across boundaries”
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Evidence 4 Quality Improvement
Home of the @Evidence4QI project (Q Exchange-funded). Supporting Quality Improvement (QI) teams to use evidence and knowledge in QI projects, working in partnership with the Library and Knowledge Services community.
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Sustainable Healthcare
Sustainability is a domain of quality in healthcare. Sustainable value considers patient and population outcomes against environmental, social and economic costs (the ”triple bottom line”). Sustainable value can be […]
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Mindfulness for Quality Improvement
Mindfulness is a process of focussing on experiences in the current moment. Over the last decades, many mindfulness based techniques and programmes have been used to improve health, and in fact there is good […]
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Q Reading Club
This group offers a space where members can continue their own professional development through a virtual book club. The idea is that a particular time period and place is identified for a discussion space about a […]
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Improvement Research Network
The purpose of this community is to bridge the gap between academics involved in the fields of improvement and implementation science and improvement practitioners. The SIG will create a forum that enables […]
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Q Connectors
A network for members who love connecting people and ideas across boundaries (and who can help push the boundaries of what’s possible for all of us in Q).
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Q Lab – peer support group
This is a group for people interested in peer support in health and care. It was started as part of the Q Lab pilot challenge in 2017.
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Q in the North West Coast
We have a collaborative space on Facebook for people who are members of the Q Community in the North West Coast. It was set up by the Innovation Agency who are leading on communications for the community, to e […]
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Philosophy and ethics for health care improvement
This group is for people who are interested in discussing the fundamental purposes of health care improvement and some of the ethical issues that arise in planning, conducting or researching improvement. It is […]
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Human-Centred Design in Health and Care
Design thinking is increasingly used in industry to ensure the user is the focus of the final product. There is now a growing movement looking at how design thinking can be used in health and care improvement […]
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Videos & Podcasts
This group aims to explore Health & Care-focused content creation – especially in the form of videos and podcasts for social media. It is not aimed at established creators: from beginners and long-term creators, […]
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South West Q
A group for Q members in the South West to communicate, share and learn with and from each other.
This group is supported by Jen Ellis. -
Reducing Diagnostic Errors
Diagnostic errors are a common cause of patient harm. This can happen when a diagnosis is missed, wrong or delayed and it is estimated 11 in every 10 diagnoses are wrong. Diagnostic error is most likely the thing […]
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PPI and Diversity
Serious clinical and service failings in the UK and internationally have increased the calls for patients and the public to be engaged in healthcare to improve patient safety. These calls are now reflected in key […]
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Reimagining Health and Care
Reinventing Organisations, Buurtzorg, beyond new public management, Laloux, beyond budgeting, deliberately developmental, Clare Graves, brave new work, complexity, building communities, leadership for complex and chaotic times. What happens when you apply this in health and care? Join us and to share your learning and build new practice. -
Creating collective responsibility to reduce delays in elective pathways
This group has been created as part of the latest Q Lab project on creating collective responsibility to reduce delays in elective pathways.
Those involved in the project are invited to join, as well as other Q […]
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Bridging Networks
The ‘Bridging Network’ is a Special Interest Group for anyone interested in quality improvement across health and social care whether they are at the front line, in the board rooms, in the community or primary car […]
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Technology-enabled remote monitoring
This group is for people interested in technology-enabled remote monitoring.
It has been created as part of the Q Lab UK project, in partnership with NHSX, exploring how to build staff and patient trust and […]
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Improvement Capability framework project
Group space for work on the Improvement Capability framework Q Exchange project.
See project page: https://q.health.org.uk/idea/populating-a-qi-capability-model-and-using-it-for-benchlearning-in-the-q-community-and-beyond/
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Closing the gap: developing improvers for a complex world
This group will offer a space to explore and share together practical techniques for supporting our inner journeys towards transformed individual capacities for real world impact (in health, communities, […]
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Improving Improvement (Q Exchange project)
The purpose of this SIG is to provide an online space for the discussion, exploration and development of the Q Exchange project Improving Improvement.
The project seeks to co-design and develop resources for Q […]