About this group
Do we over-measure patient experience? Are we helped by the Friends and Family Test, CQC patient surveys, NHS Choices star ratings, Patient Opinion snapshot comments, local Healthwatch reports, Trust and CCG surveys and focus groups, and all the rest? Or are we just confused by it all?
This group aims to analyse the suite of tools available to measure patient experience, looking for those which have the most practical use for quality improvement. We want to publish a shorter paper with recommendations for how the NHS can de-clutter the measurement of patient experience, and help patient experience leads to make use of fewer and better data sets.
This group is co-convened by Miles Sibley.
Active members
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Matthew Mezey
Community Manager, Q
The Health Foundation
- International
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Lou Waters
Improvement Manager | Rheolwr Gwella
Improvement Cymru, Public Health Wales | Gwelliant Cymru, Iechyd Cyhoeddus Cymru
- Wales
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Ruth Marie Dales
Senior Programme Development Lead - Medicines Safety and the Deteriorating Patient
Health Innovation Manchester
- England - Greater Manchester
- England - national
- England - Yorkshire and Humber
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Louise Smith
Marketing and Communications Manager, Q
The Health Foundation