Special Interest Group
Making use of patient experience
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About this group
Do we over-measure patient experience? Are we helped by the Friends and Family Test, CQC patient surveys, NHS Choices star ratings, Patient Opinion snapshot comments, local Healthwatch reports, Trust and CCG surveys and focus groups, and all the rest? Or are we just confused by it all?
This group aims to analyse the suite of tools available to measure patient experience, looking for those which have the most practical use for quality improvement. We want to publish a shorter paper with recommendations for how the NHS can de-clutter the measurement of patient experience, and help patient experience leads to make use of fewer and better data sets.
This group is co-convened by Miles Sibley.
Active members
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Robyn Lewes (she / her)
Marketing and Communications Officer, Q
Q
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Saskie Dorman
Consultant in Palliative Medicine; Regional clinical lead for end of life, South West
Forest Holme Hospice, University Hospitals Dorset NHS Foundation Trust; South West Integrated Personalised Care, NHS England - South West
- England - South West
- England - Wessex
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Dan Harley
Quality Improvement and Evaluation manager
NHS 24
- Scotland
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Carl Adams
Head of People Participation Academy of Research & Improvement
Solent NHS Trust
- England - Wessex