About this group
Do we over-measure patient experience? Are we helped by the Friends and Family Test, CQC patient surveys, NHS Choices star ratings, Patient Opinion snapshot comments, local Healthwatch reports, Trust and CCG surveys and focus groups, and all the rest? Or are we just confused by it all?
This group aims to analyse the suite of tools available to measure patient experience, looking for those which have the most practical use for quality improvement. We want to publish a shorter paper with recommendations for how the NHS can de-clutter the measurement of patient experience, and help patient experience leads to make use of fewer and better data sets.
Community Manager, Q
The Health Foundation
Quality Improvement Nurse
Royal Brompton & Harefield NHS Foundation Trust
- England - London (South)
Senior dosimetrist / Quality Lead, Medical Physics & Founder & Secretary, Radiotherapy Quality Special Interest Group (RTQ SIG) Secretary of London and South East Radiotherapy Quality Managers Group (LASER)
The London Clinic
- England - London (East, North and Essex)
Evaluation Programme Manager
Advancing Quality Alliance (AQuA)