About this group
Do we over-measure patient experience? Are we helped by the Friends and Family Test, CQC patient surveys, NHS Choices star ratings, Patient Opinion snapshot comments, local Healthwatch reports, Trust and CCG surveys and focus groups, and all the rest? Or are we just confused by it all?
This group aims to analyse the suite of tools available to measure patient experience, looking for those which have the most practical use for quality improvement. We want to publish a shorter paper with recommendations for how the NHS can de-clutter the measurement of patient experience, and help patient experience leads to make use of fewer and better data sets.
This group is co-convened by Miles Sibley.
Clinical Services Director
St Michaels Hospice (Hastings and Rother)
- England - Kent Surrey Sussex
Community Manager, Q
The Health Foundation
Director of Quality Development Director RUBIS.Qi Visiting Senior Fellow University of Bath School of Management Visiting Senior Fellow University of the West of England School of Healthcare Consultant Child and Adolescent Psychotherapist 2gether NHS Foundation Trust Severn Wye Recovery College Lead 2gether NHS Foundation Trust
Northumbria Healthcare NHS Foundation Trust
- England - West
SIG support / catalyst