About this group
Do we over-measure patient experience? Are we helped by the Friends and Family Test, CQC patient surveys, NHS Choices star ratings, Patient Opinion snapshot comments, local Healthwatch reports, Trust and CCG surveys and focus groups, and all the rest? Or are we just confused by it all?
This group aims to analyse the suite of tools available to measure patient experience, looking for those which have the most practical use for quality improvement. We want to publish a shorter paper with recommendations for how the NHS can de-clutter the measurement of patient experience, and help patient experience leads to make use of fewer and better data sets.
This group is co-convened by Miles Sibley.
Head of Quality Improvement (London Region)
NHS England and NHS Improvement
- England - National
- Northern Ireland
National Medical Director's Clinical Fellow
Care Quality Commission
- England - London (South)
Senior Case Manager, My Care My Way, led by West London CCG
Central London Community Healthcare NHS Trust
- England - London (West)
Quality Superintendent Founder & Secretary, Radiotherapy Quality Special Interest Group (RTQ SIG) Secretary of London and South East Radiotherapy Quality Managers Group (LASER)
- England - London (East, North and Essex)