Improvement Coach | Researcher
Taunton & Somerset NHS Trust | University of BristolEngland - South West
I'm a QI coach, researcher and knowledge sharing enthusiast! I'm passionate about helping the NHS use evidence for quality improvement better. In 2019 our work in this space won the Collaboration Award at the Institute of Continuous Improvement in Public Services, and we came 2nd in the HSJ Support Service of the Year category.
My 'official' role is to provide improvement coaching and advice to QI projects, as well as ‘internal consultancy’ services. During my 8 years in the NHS I have lead and delivered a wide variety of improvement projects working with multiple specialties and operational teams including paediatrics, maternity, respiratory, ophthalmology, day surgery, operating theatres, private patients and outpatients.
I'm also a researcher at the University of Bristol, exploring the role of management consultants in the NHS and how we can use them better.
Before joining the NHS I spent 13 years in the private sector as a Senior Manager at RBS and as a Management Consultant for Accenture and IBM Business Consulting Services. I have an MBA from London Business School and an MA in Law from Oxford. I have 3 (mostly) gorgeous children and live in Taunton, Somerset.
Q Exchange ideas
Connecting you with the evidence to make you better improvers.
Develop a single offering of improvement training, digital resources and ongoing coaching and support to teams working across health and social care in Somerset.
Andrea Gibbons, Q connector and FAB ambassador, explains what the Academy of Fabulous Stuff is and how you can get involved.
On the 16 November, South West AHSN hosted their annual conference in Exeter. Andrea Gibbons, Improvement Advisor at Taunton and Somerset NHS Foundation Trust, reflects on the event.
Andrea Gibbons, Improvement Advisor at Taunton and Somerset NHS Trust, shares her journey towards evidence-based improvement - including creating a new Improvement Librarian role.
Andrea shares her passion for building 'a movement of evidence based improvement in the NHS' and the need to professionalise delivery for transformational change. She is an Improvement Advisor at Taunton & Somerset NHS Trust, a PhD Student at the University of Bristol and a Q Connector.
Areas of interest
- Building improvement capability across boundaries
- Understanding alternatives to traditional models of outpatients
- South West Q
- Liberating Structures in healthcare
- Lean Healthcare
- Curious QI
- Bridging Networks
- Q Special Interest Groups/Communities of Practice
- Process Visualisation in the NHS
- Urgent and Emergency Care
- Developing Research Capacity in Quality Improvement
- Learning from Excellence
- Redesigning the organisational landscape
- Q Connectors