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Biography

Lesley has worked in patient experience and public and patient involvement for the last 10 years after a career in the customer service industry. She now works as Experience of Care Lead for Provider Improvement at NHS England NHS improvement. This involves working with NHS trusts to do organisational development diagnostics for experience of care looking at leadership, culture and learning. Lesley also leads the Heads of Patient Experience (HoPE)  Network

She has shared her personal story of the death of her husband Seth via a play, a film and educational package called Seth's Story. Find out more about her personal  improvement work which has three aims :-

  • Raise awareness of signs and symptoms of pancreatic cancer.
  • Improve psychological support for patients and families given a late terminal diagnosis with a short prognosis.
  • Improve end of life care

You can find out more about Seth's Story here https://www.hospiceuk.org/what-we-offer/courses-conferences-and-learning-events/educational-plays/homeward-bound


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