Experience of Care Lead Provider Improvement
NHS England NHS ImprovementEngland - West Midlands
Lesley has worked in patient experience and public and patient involvement for the last 10 years after a career in the customer service industry. She now works as Experience of Care Lead for Provider Improvement at NHS England NHS improvement. This involves working with NHS trusts to do organisational development diagnostics for experience of care looking at leadership, culture and learning. Lesley also leads the Heads of Patient Experience (HoPE) Network
She has shared her personal story of the death of her husband Seth via a play, a film and educational package called Seth's Story. Find out more about her personal improvement work which has three aims :-
- Raise awareness of signs and symptoms of pancreatic cancer.
- Improve psychological support for patients and families given a late terminal diagnosis with a short prognosis.
- Improve end of life care
You can find out more about Seth's Story here https://www.hospiceuk.org/what-we-offer/courses-conferences-and-learning-events/educational-plays/homeward-bound
Q Exchange ideas
Using the “Homeward Bound” educational resource as a catalyst to create a change in practice where there is a deterioration and clinical uncertainty of recovery. The aim is to facilitate a change in focus by encouraging patients and carers to have conversations with clinicians about what’s important to them at a time when they are most likely to feel vulnerable and the situation can feel chaotic.
Contact Lesley Goodburn
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Areas of interest
- Analytics and data
- Community and voluntary
- Efficiency and productivity
- End of life care
- Improvement research
- Integrated care
- Patient and public involvement
- Patient experience
- Person-centred care
- Quality improvement
- Social care
- Wider determinants of health
- Network Weaving learning series
- Building improvement capability across boundaries
- Q Visits
- Liberating Structures in healthcare
- Q Lab – peer support group