Isabel Ho

Quality Superintendent Founder & Secretary, Radiotherapy Quality Special Interest Group (RTQ SIG) Secretary of London and South East Radiotherapy Quality Managers Group (LASER)

HCA Healthcare

England - London (North, East and Essex)

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Member's groups

  • Allied Health Professions in Quality Improvement

    We are hoping to raise the curiosity and profile of AHPs in Quality Improvement. We are looking for the inquisitive, the enthusiast and the improvement gurus to share the possibilities and experiences of quality […]

  • Quality Management in Healthcare

    There is now a growing interest in Quality Management in healthcare.  This Special Interest Group will help those interested in learning about or implementing a Quality Management System (QMS).

    In Quality […]

  • Q Groups (SIGs) Leads & Conveners

    A closed group for active leads & conveners of Q special interest groups (SIGs) to share experiences, challenges and best practices, request help/support, explore cross-SIG collaboration, and more.

    The aim is […]

  • Quality Improvement and the wellbeing of the workforce

    People who work in health and social care systems and organisations matter too, they only have so much energy. What good practice tools, resources and ideas can we share to help those working in health and social care know, they are cared about and their wellbeing matters too?

  • Applying behavioural insights in healthcare

    The latest insights from behavioural science help us better understand all of the factors that influence people’s behaviour – that’s patients and the public as well as healthcare staff. This helps us create more […]

  • Improving Joy in Work

    The purpose of this Special Interest Group is to provide a learning forum to bring together those interested in Joy in Work.

    Experts, complete novices, and everyone in between, is welcome to join this group so […]

  • Culture of Continuous Improvement

    In the NHS, Quality Improvement methodology is the most common vehicle for embedding systematic continuous improvement and most frequently shows up as a team of experts supporting clinically-focused, smaller-scale […]

  • PSIRF – Patient Safety Incident Response Framework

    This is a space for Q members to connect on the successes, challenges, learning and opportunities around the Patient Safety Incident Response Framework.

    By joining this SIG, we hope that you can bring your […]

  • Tools and resources to help support Networks and Network leaders

    Having access to a suite of resources and a dedicated space for learning and sharing with peers is immensely beneficial for Network Leaders. In the fast-paced and ever-evolving field of healthcare, staying informed and connected is crucial. A collaborative environment fosters not only professional growth but also innovation and creativity, which are key to improving healthcare systems and outcomes. By pooling our collective knowledge and experiences, we can co-create solutions that are both dynamic and value-driven.

  • Appreciative Inquiry in Health and Care

    This group is a space for people wanting to gain more insight and experience in using Appreciative Inquiry in Health and Care.

  • Staff Experience Improvement Group

    The purpose of this group will be to explore the role of staff experience in improvement. It will bring together a community of practice focused on how to put the evidence around the link between staff experience […]

  • Coaching Improvement

    This group’s aim is to support Q members and organisations to embed a coaching model and approach to quality improvement at a local level.

    Improvement coaches are a crucial component of the dosing model, […]

  • Human Factors

    This group aims to link with members who are interested in developing human factors capability within the NHS. In the East Midlands, there is some work on this and we now have six human factors projects being […]

  • Organisational Resilience & Safety-II

    We strive to provide high quality, safe care whilst operating in a complex environment, facing considerable uncertainty on a daily basis. The degree of volatility, complexity, uncertainty and ambiguity is […]

  • Liberating Structures in healthcare

    This is a place to share tips, tricks, challenges, plans, ’strings’ and more around using ’Liberating Structures’ for health and care improvement.

    We also meet online on the first Thursday of each month (see […]

  • Service Design

    Are NHS Services designed or do they evolve over time?

  • Process Visualisation in the NHS

    This SIG will look at identifying and documenting, in flow chart format, process management in the NHS, both clinical and administrative processes are addressed. The structure of the Process Visualization set will […]

  • Psychological Safety in Health and Social Care

    A group to help grow cultures where knowledge and innovation flourish because people feel safe to contribute their ideas – resulting in better clinical outcomes and staff wellbeing.

    The group is co-convened by St […]

  • Network mapping

    A group space to support anyone who is interested in mapping their networks. Q is currently piloting a new approach to mapping its network of improvers, using the tools SumApp and Kumu. We will also share our […]

  • Psychology for Improvement

    A fundamental principle of improvement science is to understand & influence human behaviour (Dr William Deming). Indeed, an understanding of the psychological factors underpinning human behaviour makes up one […]

  • Oxford AHSN (Thames Valley area) Group

    A group for Q members in the Thames Valley area to communicate, share and learn with and from each other. Supported by the Oxford Patient Safety Collaborative as part of the Oxford AHSN.

    This group is […]

  • Impact and power of storytelling in health

    This group is convened by Lesley Goodburn.

    This a group to explore the use of storytelling in healthcare looking at the use of stories in improvement as well as therapeutic interventions. The group will look […]

  • Improvement Culture Club

    In the current climate, it is very challenging for staff to be able to carry out improvement when they are faced with many pressures and demands. We need to create the right environment and support for staff to be […]

  • Evaluation

    Appropriate good quality evaluation is essential component of quality improvement. This group has been set up to link members who have experience, expertise and an interest in the evaluation of quality improvement. […]

  • Co-production

    In co-produced health care, organisations work with people who use services, carers and communities in equal partnership. It’s easy to do it wrong and quite hard to get it right, but it isn’t rocket science, and […]

  • Learning from Excellence

    Whilst it is important to learn from events where things have not gone well, the majority of healthcare interactions go safely. Despite this, we have focus the much of our learning about safety from adverse events, […]

  • Network Weaving learning series

    A closed group space for participants taking part in the full Network Weaving learning series.

  • Digital

    Digital is about opening up new challenges and opportunities for quality improvement; bringing analytics and methods into improvement settings and improvement methodology into digital projects. This group has been […]

  • Measurement for Improvement

    Are you interested in how we can make the best use of data to inform decision-making and take appropriate action?  Are you frustrated that two point comparisons and RAG reports continue to dominate much of the […]

  • Making use of patient experience

    Do we over-measure patient experience? Are we helped by the Friends and Family Test, CQC patient surveys, NHS Choices star ratings, Patient Opinion snapshot comments, local Healthwatch reports, Trust and CCG […]

  • Sketchnote

    The Q Community includes many people who are realising that there are other ways to record what you learn at events – a more visual form of taking notes known as Sketchnotes.

    Join us as we explore the world of Q […]

  • Radiotherapy Quality

    This SIG is formed to facilitate sharing of information, expertise and learning for the benefit of patient safety and quality improvement in Radiotherapy service.

    The group aims to bring together radiotherapy […]

  • Videos & Podcasts

    Learn the basics of content creation: how to record, script, edit and post videos and podcasts. Not only that, but join other enthusiastic beginners and share your social media journey - together, we can make our knowledge engaging and easy to access.

  • Network Weaving

    A group space for people interested in learning about Network Weaving, and developing their skills.

  • Building improvement capability across boundaries

    This group is open to anyone interested in discussing, exploring and collaborating on project ideas for the Q Exchange 2019 theme, “Building improvement capabilities across boundaries”

  • Lean Healthcare

    Lean continues to become increasingly popular in health. This group will exchange information on current thinking and discuss ideas on the application and adaption of Lean thinking to the health care sector. Join […]

  • Sustainable Healthcare

    Sustainability is a domain of quality in healthcare. Sustainable value considers patient and population outcomes against environmental, social and economic costs (the ”triple bottom line”). Sustainable value can be […]

  • Complexity Approaches to support Quality Improvement

    This group will consider the impact of emerging theories around complex systems – such as complex responsive processes, Dialogic OD and systems thinking – on how we approach quality improvement. It will also foc […]

  • Q Reading Club

    This group offers a space where members can continue their own professional development through a virtual book club. The idea is that a particular time period and place is identified for a discussion space about a […]

  • Improvement Research Network

    The purpose of this community is to bridge the gap between academics involved in the fields of improvement and implementation science and improvement practitioners.  The SIG will create a forum that enables […]

  • Clinical Audit in Quality Improvement

    This SIG will look at best practice in national clinical audit, and how to ensure clinical audit is used as an effective part of quality improvement both nationally and locally.

  • Q Connectors

    A network for members who love connecting people and ideas across boundaries (and who can help push the boundaries of what’s possible for all of us in Q).

  • Q Lab – peer support group

    This is a group for people interested in peer support in health and care. It was started as part of the Q Lab pilot challenge in 2017.

  • Philosophy and ethics for health care improvement

    This group is for people who are interested in discussing the fundamental purposes of health care improvement and some of the ethical issues that arise in planning, conducting or researching improvement. It is […]

  • Human-Centred Design in Health and Care

    Design thinking is increasingly used in industry to ensure the user is the focus of the final product. There is now a growing movement looking at how design thinking can be used in health and care improvement […]

  • PPI and Diversity

    Serious clinical and service failings in the UK and internationally have increased the calls for patients and the public to be engaged in healthcare to improve patient safety. These calls are now reflected in key […]

  • Reimagining Health and Care

    Reinventing Organisations, Buurtzorg, beyond new public management, Laloux, beyond budgeting, deliberately developmental, Clare Graves, brave new work, complexity, building communities, leadership for complex and chaotic times. What happens when you apply this in health and care? Join us and to share your learning and build new practice.

  • Systems Convening community of practice

    This group will support the cross-boundary learning and catalysing work being done by Systems Conveners – offering a space to share successes and get help with challenges.
    A number of Q member Systems Conveners a […]

  • Bridging Networks

    The ‘Bridging Network’ is a Special Interest Group for anyone interested in quality improvement across health and social care whether they are at the front line, in the board rooms, in the community or primary car […]

  • Educators as Improvers

    Many people working in the world of healthcare will also have some sort of role in healthcare education; it might be that you’re a mentor to nursing students, a clinical educator for AHP students, a clinical or […]

  • Improvement Capability framework project

    Group space for work on the Improvement Capability framework Q Exchange project.

    See project page: https://q.health.org.uk/idea/populating-a-qi-capability-model-and-using-it-for-benchlearning-in-the-q-community-and-beyond/

  • Closing the gap: developing improvers for a complex world

    This group will offer a space to explore and share together practical techniques for supporting our inner journeys towards transformed individual capacities for real world impact (in health, communities, […]