Health and social care staff within the South West region including Q members are aware of insufficient public and patient involvement in co-production and co-design of quality improvement projects, we know that having good patient and public involvement leads to increased patient safety and better patient satisfaction.
There is a common desire to ensure that health and social care quality improvement is undertaken in a co-produced and co-designed approach, however the language and methodology of quality improvement is one that requires significant insight and capacity building through appropriately led Quality Improvement (QI) training.
Locally, of the 400 people undertaking QI training delivered by the South West Academic Health Science Network (SW AHSN), only two patients have received this training.
This project will upskill members of the public with experience of being patients to fully and actively engage with the planning of new QI projects and support the delivery of in progress quality improvement projects.
Engaging circa 40 public and patients from across the South West with various backgrounds to come together and complete the same Quality Improvement Methodology training package (QI Launchpad) currently offered by SW AHSN to health and social care staff. Upon successful completion of training, public and patients will join an online based panel of experts for 12 + months.
Members of the South West Q community planning or running a QI project can present their proposal to the panel for comment and advice on how to make the projects more patient centred and to give a public and patient voice to the project planning.
Presenting Q members can ask for direct involvement of a panel member within a project, should the panel agree that it would be of benefit, panel members would submit a short application so that the project lead could select the right panel member to support the project team. Panel members will be recompensed by the receiving organisation based on NHS England Patient and Public Voice policy.
The QI trained panel, will enable patients to fully and actively engage in QI projects both understanding the methodology and having positive impact on the outcomes that are in essence aimed at being patient centred.
Benefits we hope to achieve
Patients and Public – By upskilling their knowledgebase on QI, we will offer patients and public the opportunity to guide projects towards a patient centred approach. The online panel approach will facilitate easy panel member contribution allowing them to make an impact on projects beyond their local area.
QI projects – the ability to utilise this pool of patient and public QI specialists that would otherwise be unavailable. Using a co-production and co-design approach with patients and public will ensure projects are patient centred.
System – the panel will be available to provide early stage input on system level change ideas, putting their QI training into practice.
Q community benefits
The South West project would be a pilot, following successful introduction we would work in conjunction with other Q communities to roll the programme out across England, resulting in an active public and patient panel within each Academic Health Science Network region.
By joining the panel, participants will be encouraged and supported to register as Q members, hopefully increasing the South West Q community membership by 40 and leading to broader QI representation. All of the panel members will be paired up with willing Q community members for mentoring and support.
Putting this all together we believe that this will deliver Quality Improvement Equality (#QI Equality)
******Changes made to this Project as a result of feedback from Q members and other supporters******
Good news about support for the project, having looked at the project in depth and understanding that the cost for such a delivery programme are more than the available funding the South West Academic Health Science Network have agreed to Match fund this project through both additional financial capacity and help in kind by providing faculty and administration support. This means that we can delivery all of the intended project aims in a quality improvement way that properly supports the people that will get involved.
Following Feedback and Shortlisting
Our project has come such a long way since being shortlisted, firstly with the help of the SW AHSN we have put in place the initial training program and organised the full faculty who will be delivering our Quality Improvement Training programme. We have had a wonderful response from health and social care teams as well as the public. We have recruited our first 25 patients and are looking for another 15 to join them in becoming QuIPPs members.
The Q Community are brilliant and helped us develop the idea and make changes that have really benefited the programme. We hope everyone will continue to support this project and vote for us.
How you can contribute
- Identify patients willing to participate in QI training and panel, within the South West
- Experience of other Q communities responding to challenges of patient involvement in QI projects
- Tools required for an online based panel to succeed
- Appetite across other Q communities to implement a similar project
- Q members to support delivery of the programme
- I would like to see some external validation of the project so if you would like to help us evaluate our successes please get in touch and offer your support.
QuIPPs Combined Paperwork (PDF, 2MB)
This is a great project because…
Supporting and equipping more service users and members of the public to be actively involved in leading QI is a key priority. This project has attracted a lot of support from organisations and Q members alike, and the project team have engaged really proactively with Q Exchange and other bidders.
By the time of the event we encourage the project team to think more about…
How they will keep the connections with supporters and people doing similar work elsewhere through Q, to maximise the potential for scale. What insights and evidence will you build through the process that would help others learn from the work?