Senior manager for Personalised Care
NHS EnglandEngland - South West
Jonathan (Jono) Broad is a well known patient leader in the southwest. Jono has recently moved to NHS England as a Senior manager for Personalised Care and is working on patient experience, safety and quality.
Jono has worked as Associate Director for the SW AHSN and was an Associate Board member for Northern devon Healthcare NHS Trust as well as in the voluntary (3rd sector) in both social housing and healthcare for more than 30 years with experience in leadership, strategy, service improvement and service design.
Jono firmly believes that the only way to get the best outcomes for patients is to place them at the centre of both their own patient journey and service design. Whether you call it patient centred care, co production or any number of quality improvement terms if the patient is not involved in a full and meaningful way then we will fail both the patients and the system that we as a nation have come to love.
There are many ways to engage patients in improvement methodology but the first one has to be to simply invite them in and listen, learn and then lead.
Jono would be delighted to help you get the most out of your Quality Improvement by helping you get the most out of your patient engagement.
Q Exchange ideas
Upskilling public and patients to fully and actively engage in quality improvement projects
Many Q members were actively involved in shaping NHS Improvement's national patient safety strategy; here Jonathan Broad urges the community to get involved in shaping the new Patient Safety roles.
Moving from training to delivery we are starting to see a real impact for quality improvement and innovation projects who say that Quality Improvement Partner Panels offer a positive and exciting way to get the views of patients and public.
Jono Broad talks about the success of the first Quality Improvement Partner Panels training day.
Areas of interest
- Acute care
- Digital technology
- Efficiency and productivity
- End of life care
- Improvement research
- Integrated care
- Long-term conditions
- Patient and public involvement
- Patient experience
- Patient safety
- Person-centred care
- Primary care
- Public health
- Quality improvement
- Quality of care
- Wider determinants of health
- Culture of Continuous Improvement
- Q Exchange 2018 Award Holders
- South West Q
- South West Q Commons Stewardship Group
- Liberating Structures in healthcare
- Measurement for Improvement
- Curious QI
- Q Special Interest Groups/Communities of Practice
- Reimagining Health and Care
- PPI and Diversity
- Q Lab – peer support group