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Jonathan (Jono) Broad is a well known patient leader in the southwest. Jono has recently moved to NHS England as a Senior manager for Personalised Care and is working on patient experience, safety and quality.

Jono has worked as Associate Director for the SW AHSN and was an Associate Board member for Northern devon Healthcare NHS Trust as well as in the voluntary (3rd sector) in both social housing and healthcare for more than 30 years with experience in leadership, strategy, service improvement and service design.

Jono firmly believes that the only way to get the best outcomes for patients is to place them at the centre of both their own patient journey and service design. Whether you call it patient centred care, co production or any number of quality improvement terms if the patient is not involved in a full and meaningful way then we will fail both the patients and the system that we as a nation have come to love.

There are many ways to engage patients in improvement methodology but the first one has to be to simply invite them in and listen, learn and then lead.

Jono would be delighted to help you get the most out of your Quality Improvement by helping you get the most out of your patient engagement.

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