Access

Balancing urgent and planned care, particularly when running clinics with patient appointments booked in advance, is one of the more difficult challenges for health care services. Is there an approach that enables health care providers to respond to both longer term and urgent demand?

High quality data that’s easily accessible provides a foundation for NHS improvement, but it can be difficult to find. Miles Sibley, Q member and Director of The Patient Experience Library introduces their new waiting list tool.

Q member, Maria Kordowicz shares learning from ethnographic evaluation research, giving an unprecedented insight into the large scale imaging improvement programme.