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Iain Smith introduces a new learning programme for the health and social care workforce that aims to support the delivery of the elective care recovery plan by applying Lean methodology

Balancing urgent and planned care, particularly when running clinics with patient appointments booked in advance, is one of the more difficult challenges for health care services. Is there an approach that enables health care providers to respond to both longer term and urgent demand?

High quality data that’s easily accessible provides a foundation for NHS improvement, but it can be difficult to find. Miles Sibley, Q member and Director of The Patient Experience Library introduces a new tool for patients awaiting treatment and those supporting them.