Skip to content

Q logo

Biography

I started my leadership and improvement career in the process sector working for ICI and qualified as a chartered engineer in 2004.  In 2006, I joined the NHS on the national Gateway to Leadership programme to lead improvement activity including pilot work for Productive Ward, at the Royal Liverpool and Broadgreen University Hospitals NHS Trust.  I moved to Royal Bolton Hospital in 2008 to lead the Bolton Improving Care System (BICS) and the BICS Academy based on the principles of lean thinking adapted for healthcare.  Teams using BICS delivered many improvements in mortality, flow, quality and morale across many healthcare pathways.  In 2012, BICS won the European Process Excellence Award for best mature improvement programme against stiff competition from organisations including BNFL and Carphone Warehouse.  In 2013, prior to commencing my PhD, I led improvement work nationally for NHS Blood and Transplant working on the blood donation supply chain.

I am a Health Foundation Generation Q Fellow, as well as a Q Member, and have completed a PhD is a funded via a Health Foundation improvement science PhD award.   My thesis is entitled ‘Regulation for improvement? A study of how improvement capability is conceptualised by healthcare regulatory agencies in the United Kingdom' and was supervised by Professor Kieran Walshe and Professor Ruth Boaden at Alliance Manchester Business School.

Following the completion of my thesis I took a QI advisor role within NHS Improvement and the national Vital Signs Lean improvement practice.  I have now returned to academia, working at Alliance Manchester Business School as a Senior Lecturer on the NHS Anderson programme.

I am particularly interested in different leadership and improvement approaches, including lean.   I am also very interested in the development of improvement capability across and within organisations and healthcare systems.  I am also interested in the regulatory role in encouraging behavioural change in organisations to support improvement capability assessment and development.


Blog posts


Contact Joy Furnival

You need to be logged in to contact Q members.

If you are already a Q member, please log in using your account details.

If you are not a member, you can find out more about joining Q.