What is the challenge your project is going to address and how does it connect to your chosen theme?
Even well trained staff need support to run QI projects. Understanding the theory is not enough when applying QI, this is especially true in multi-organisation projects. Easy access to a colleague who can help a team apply QI approaches in a practical and pragmatic way is a key to unlocking widespread continuous improvement.
A quality coach is a front line worker, skilled in QI methodology and coaching techniques, with protected time to support colleagues running QI projects. Quality coaches are a vital ingredient in successful quality improvement organisations. Many trusts have a team of QI experts, but they are a limited resource and can be hard to access.
Existing development programmes are expensive and can be hard to access. We aim to provide a free, easily replicable, high quality development programme to build cohorts of quality coaches to support QI in organisations and across systems of care.
What does your project aim to achieve?
The primary project objective will be to develop a project-based Quality Coach development programme (based on the Model for Improvement) that can be picked up by any QI team and delivered as either an in-house programme, or as a system-wide programme in support of integration projects.
The products will include:
- Standard training materials: Presentations, facilitation instructions, printable materials
- Customisable comms materials
- Programme materials: Guidance for setup, delivery & evaluation; guidance for how to customise the programme to different settings; templates for applicant contracts; evaluation framework
- Guidance to support a community of quality coaches
The benefits of the project will be:
- Q members will have free access to a training product that can be adapted to their local environment.
- Local systems (PCNs/STPs/etc.) will have a vehicle for running multi-organisation improvement projects that develops sustainable improvement capability and effective working relationships
How will the project be delivered?
The core principles:
- The programme structure and content to be co-designed by willing Q members through a design group – funded by Q-Exchange
- Pilot sites determined by interest and willingness
- A pilot site will be hosted and delivered by the CLCH Academy in partnership with relevant organisations to support development of Primary Care Networks (PCNs) in North West London and/or North Central London
- Additional sites if enough willing participants
- Pilot delivery will be managed and resourced by local QI teams – i.e. using existing resources
- Final products will be developed by the project team in collaboration with design group.
- Recruit participants for design group
- Define pilot area(s)
- Agree format and structure
- Develop and refine content
- Define facilitator requirements
- Participants recruited
- Programme delivered & evaluated
- Update content & guidance
- Product development
- Share via website
What and how is your project going to share learning throughout?
In addition to providing a free resource for all Q members, this project has potential to generate useful learning about the value of QI based interventions in the development of integrated systems.
For example, we are keen to establish a pool of Quality coaches across our local system(s) that can be called upon to support QI work occurring within larger integration programmes as well as supporting their local organisation’s QI work. Whilst this isn’t the direct aim of this project, the learning about how QI can support system integration and learning about how to build improvement capability to support systems improvement would be shared.
It is proposed that a Quality Coach Special Interest Group is established in the Q website for the project to share progress and learning through the process.
All final products will be initially shared via this SIG.
How you can contribute
- Volunteers to participate in design group
- Volunteers to pilot in their local organisation/system
- Willingness to contribute experience & content
- Ideas for how to make this even better
|31 Dec 2019||Design group recruited, pilot sites selected|
|31 Mar 2020||Programme content complete|
|30 Jun 2020||Pilot(s) start|
|31 Dec 2020||Pilots completed and evaluated|
|31 Mar 2021||Products development and shared|
26 Oct 2020
I’m pleased to say that we can provide a promising update for the Quality Coach Development Programme. I’m working with Jem on getting this programme up and running.
In September we held our second co-design workshop, which was attended by around 15 Q Members and improvement practitioners. The outcome of the workshop was an agreement on how to take this programme forward, including the structure of the programme and support for virtual-delivery.
Since then we have began to work in smaller groups on the development of subject-specific content through the 6 different workstreams of the programme.
- Programme Management (getting this to a usable and useful final ‘off-the-shelf’ teaching resource)
- Deeper Understanding of QI
- Leading Change
- Self Reflection
- Coaching Skills
- Working with Groups
We’re looking to have fortnightly workshops around these workstreams in order to drive this work forward. Our aim is to have an outline of aims, learning outcomes, expected pre-requisite knowledge and indicative content for the taught workstreams (2-6) in the coming weeks – indeed we have this for some workstreams already. Following this, we will begin to write the content. We have a good number of people involved in many of the workstreams but are still looking for additional support and input in the following subject areas;
- Working with groups
- Coaching skills
If this is your area of interest, please get in touch!
We are aiming to co-produce the teaching materials over the next couple of months, with a product ready in January/February. A pilot of the programme is planned for Spring 2021 in North West London and planning and recruitment for this will begin in the new year at the latest. We are keen to support others to pilot this product in other regions within the UK.
If you are interested in supporting this programme or running a pilot, please don’t hesitate to get in touch – we’re always looking for more people to support us!
Looking forward to working with you.
5 Aug 2020
I hope you are all well and managing to navigate your way through the current situation in a positive and healthy way.
We are planning to restart this project following a lengthy pause due to the Covid-19 crisis. Please find below a summary of progress since the last update and our intentions for restarting the project:
We held our first design group meeting on the 13th February. We had a good turnout for the session and the group felt that it was a productive session. A summary of the workshop can be seen here: https://tinyurl.com/y2yxdlvc
During the session, the group reviewed some existing QI & coaching programmes, agreed the purpose and objectives for the Quality Coach Development Programme and were also able to make progress with the intended structure and programme content areas. We identified 6 working groups to take the design process forwards and had volunteers for each group.
Sadly, there has been very little progress since as the Covid-19 situation began shortly afterwards and many of the participants (myself included) were redeployed to focus on other priorities.
We are hoping to reassemble the design group virtually in September with a view to review the outputs from the initial design group meeting and consider how to take this programme forwards in the post-covid world where face to face training has been significantly reduced in favour of virtual mediums.
We are also keen to incorporate ideas and learning from some of the other Q-exchange projects (e.g psychology for improvement) as there are great minds doing some similar thinking there too.
On a personal note, I have found this project to be an exciting opportunity to work with great people with a shared passion for improvement. The collaborative approach has been essential for making this project work and I would greatly value your feedback, comments and suggestions for how we move this project forwards in the ‘new world’.
Looking forward to working with you all again soon,
30 Jan 2020
Just in case you haven’t signed up to the Hexitime platform (or joined the email list) here is the link for the first design group session on the 13th February.
Agenda is included in the link.
If you can’t join us on the day, please submit your ideas and suggestions via the hexitime platform for us to discuss on the day.
Some great input received so far from others who are running coaching training so hoping to have a great session.
1 Dec 2019
Apologies for the delayed start… Very excited to get started on this project, but there just don’t seem to be enough hours in the day!
I have made a start on a project page on the hexitime platform (thanks for the suggestion John): https://hexitime.com/team/quality-coach-programme
I am hoping to use this as a working area for the project as there are some useful collaboration functions available.
For now there is just a chat area and I have added some background reading that I have been doing around existing programmes and research on QI Coaches (feel free to shout if you have things to share and I’ll add them). I’m hoping to add some more details soon such as a trello board so everyone can see progress and also a survey monkey so we can get feedback from the group on how to shape the programme.
Next steps are to recruit volunteers for the first design group session in January and work out what we want to achieve from that first session (date TBC). I am planning to share my thoughts on how the project could progress (just trying to get them in a coherent order) but if you have any suggestions they would be greatly appreciated.
Looking forward to working with you all,