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National Healthcare Safety Investigator

Nichola Crust

Healthcare Safety Investigation Branch

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Nichola Crust

·       Registered General Nurse – NHS 27 years
·       National Investigator
·       GenerationQ fellow (MSc)

Nichola has worked at a strategic level in a variety of healthcare settings spanning primary and secondary care.  Her roles have included professional nurse leadership and mentoring of nursing teams, mobilisation of new services including service and workforce redesign, and training and education in incident investigation. Nichola has developed clinical governance systems in both primary and secondary care, established systems for identifying risks and has worked collaboratively with a number of local and national bodies relating to healthcare. Her key qualities are empathy, ability to build rapport and ability to influence.

In March 2017, Nichola joined the Healthcare Safety Investigation Branch (HSIB) as a National Investigator. The National Safety Investigator role interested her because it has a focus on leadership and quality improvement and Nichola has a real desire and enthusiasm for leading and influencing improvement work which will directly impact on patient safety. The aim of HSIB is to improve patient safety through effective and independent investigations that do not apportion blame or liability. This is achieved by determining the causes of clinical incidents and encouraging safety action and making safety recommendations to prevent recurrence.

Nichola was a Cohort 6 of the Health Foundation GenerationQ programme completing the Ashridge Masters in Leadership (Quality Improvement).  The GenerationQ fellowship has created an opportunity to influence improvements across service and organisational boundaries.

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