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Carolyn Jackson (She/her)

Director of Quality Improvement

IC24 Integrated Care

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Biography

I joined IC24 in September 2023 as the Director for Quality Improvement. Previously  I held two Research Director roles at UEA specialising in system transformation and workforce development research and building capacity for practice led research and innovation across Norfolk, Suffolk and North East Essex.

Between 2010-2020 I was one of the founding co-directors of the England Centre for Practice Development, a national centre for applied health research, practice development and innovation.

My interests are in systems and workforce transformation and undertaking participatory research and realist evaluation of initiatives especially that have co-design at their heart.   I am the  co-author of the Venus model for relationship based sustainable transformation just published with Professor Kim Manley 

I have several decades of expertise in coach-mentoring and am an experienced facilitator of complex change in a range of different contexts.  I am passionate about transformational leadership working with people in their local communities to focus on what works and what matters most to people, enabling the development of others to be the best they can be.  I have previous experience of working in the charitable sector and a good understanding of the complexities of working in public and privately funded organisations.

My expertise is in facilitating complex culture change in organisations at micro-, mess- and macro levels as well are multi-site evaluations of impact.  Wrapped around my collaborative work are programmes of learning, development and improvement based on best evidence and theory generated from practice, for practice with front line practitioners as co-designers.  As an embedded researcher and practice developer I have worked in academic positions that bridge university and practice settings, and have a sound track record of leading workforce development initiatives that improve health and social care careers for the future.
i am an Honorary Senior Fellow at UEA, and Visiting Professor (Academic) at the Federation University  and Visiting Associate Professor at the University of Wollongong (research) in Australia.


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