Carolyn Jackson (She/her)
Director of Quality Improvement
IC24 Integrated Care
England - EastEngland - Kent Surrey SussexEngland - London (North, East and Essex)England - nationalInternational
Biography
I joined IC24 in September 2023 as the Director for Quality Improvement. Previously I held two Research Director roles at UEA specialising in system transformation and workforce development research and building capacity for practice led research and innovation across Norfolk, Suffolk and North East Essex.
Between 2010-2020 I was one of the founding co-directors of the England Centre for Practice Development, a national centre for applied health research, practice development and innovation.
My interests are in systems and workforce transformation and undertaking participatory research and realist evaluation of initiatives especially that have co-design at their heart. I am the co-author of the Venus model for relationship based sustainable transformation just published with Professor Kim Manley
I have several decades of expertise in coach-mentoring and am an experienced facilitator of complex change in a range of different contexts. I am passionate about transformational leadership working with people in their local communities to focus on what works and what matters most to people, enabling the development of others to be the best they can be. I have previous experience of working in the charitable sector and a good understanding of the complexities of working in public and privately funded organisations.
My expertise is in facilitating complex culture change in organisations at micro-, mess- and macro levels as well are multi-site evaluations of impact. Wrapped around my collaborative work are programmes of learning, development and improvement based on best evidence and theory generated from practice, for practice with front line practitioners as co-designers. As an embedded researcher and practice developer I have worked in academic positions that bridge university and practice settings, and have a sound track record of leading workforce development initiatives that improve health and social care careers for the future.
i am an Honorary Senior Fellow at UEA, and Visiting Professor (Academic) at the Federation University and Visiting Associate Professor at the University of Wollongong (research) in Australia.
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External links
Areas of interest
- Access
- Acute care
- Analytics and data
- Children and young people
- Collaboration and networking
- Commissioning
- Community and voluntary
- Digital technology
- Efficiency and productivity
- Emergency medicine
- End of life care
- Funding and sustainability
- Improvement research
- Inequalities
- Integrated care
- Leadership
- Long-term conditions
- Mental health
- Older people
- Patient and public involvement
- Patient experience
- Patient safety
- Person-centred care
- Policy
- Primary care
- Quality improvement
- Quality of care
- Regulation
- Social care
- Wider determinants of health
- Workforce
Groups
- Delivering Virtual Training (#ConnectingImprovers)
- Improving Improvement (Q Exchange project)
- Q Improvement Framework Resources
- Psychology for Improvement
- Exploring Adaptive Space – community of practice
- Allied Health Professions in Quality Improvement
- Building improvement capability across boundaries
- Improvement Capability framework project
- Sustainable Healthcare
- Liberating Structures in healthcare
- Applying behavioural insights in healthcare
- Improving Joy in Work
- Closing the gap: developing improvers for a complex world
- Measurement for Improvement
- Organisational Resilience & Safety-II
- Making use of patient experience
- Human-Centred Design in Health and Care
- Lean Healthcare
- Ambulance Services and QI
- Q Special Interest Groups/Communities of Practice
- Reimagining Health and Care
- Urgent and Emergency Care
- PPI and Diversity
- Improvement Research Network
- Learning from Excellence
- Primary Care
- Co-production
- Quality Improvement and the wellbeing of the workforce
- Evaluation
- Communities of Practice
- Complexity Approaches to support Quality Improvement