Head of Patient Safety Improvement
Norfolk and Norwich University Hospital Foundation TrustEngland - East
Barbara is a former Radiotherapy Radiographer with a wide range of QI skills and experience, and has been working in an improvement role in the NHS for over 10 years. Barbara now works with the NNUHFT as Head of Patient Safety Improvement to promote patient safety and quality in all aspects of clinical practice and quality initiatives.
Using proven improvement methodologies, approaches and tools, she has experience of working with multi professional teams and individuals on a range of quality improvement projects across clinical networks and local health economies. She strongly believes that involving patients and staff in developing, designing and implementing changes is fundamental to sustaining improvement. She values the importance of networking with other colleagues to share best practice and examples of what works well so that we can learn from each other and avoid re inventing lots of wheels !
Q Exchange ideas
Booklet designed to promote activity and reduce risk of deconditioning
Embed the Integrated Discharge Hub model with system partners to address the Delayed Transfers of Care and Long Length of Stay delays.
A learning network to focus on delivering better health and care for the local population, building relationships of trust between organisations which enables improvement to thrive
liaison across Norwich Research Park developed an in-house PCR test for SARS-CoV-2antigen, accredited by PHE and now working on antibody testing
Working with system partners to develop a homeless person’s package of care during and after their stay in hospital and embed a sustainable model to meet our duty to refer.
Contact Barbara Hercliffe
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Areas of interest
- Community and voluntary
- Improvement research
- Integrated care
- Patient and public involvement
- Patient experience
- Patient safety
- Quality improvement
- Frailty QI
- Coaching Improvement
- Delivering Virtual Training (#ConnectingImprovers)
- Improving Improvement (Q Exchange project)
- College Q
- Psychology for Improvement
- Technology to support QI Teams
- Building improvement capability across boundaries
- Understanding alternatives to traditional models of outpatients
- Improvement Capability framework project
- Q Visits
- Liberating Structures in healthcare
- Applying behavioural insights in healthcare
- Measurement for Improvement
- Organisational Resilience & Safety-II
- Making use of patient experience
- Human Factors
- Harm Free Care
- Radiotherapy Quality
- Q Exchange Design Reference Group
- Q Special Interest Groups/Communities of Practice
- Learning from Excellence
- QI in Mental Health
- Q Lab – peer support group
- Communities of Practice
- Q Connectors
- Complexity Approaches to support Quality Improvement