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Head of Patient Safety Improvement

Barbara Hercliffe

Norfolk and Norwich University Hospital Foundation Trust

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Barbara is a former Radiotherapy Radiographer with a wide range of QI skills and experience, and has been working in an improvement role in the NHS for over 10 years. Barbara now works with the NNUHFT as Head of Patient Safety Improvement to promote patient safety and quality in all aspects of clinical practice and quality initiatives.

Using proven improvement methodologies, approaches and tools, she has experience of working with multi professional teams and individuals on a range of quality improvement projects across clinical networks and local health economies. She strongly believes that involving patients and staff in developing, designing and implementing changes is fundamental to sustaining improvement. She values the importance of networking with other colleagues to share best practice and examples of what works well so that we can learn from each other and avoid re inventing lots of wheels !

Q Exchange ideas

  • Beating Bedside Boredom

    Booklet designed to promote activity and reduce risk of deconditioning

  • Enabling Shared Decision Making In Cardiology

    The idea is to provide patients and families with a simple animation that explains their intended procedure, including major risks and benefits to help with shared decision making discussions.

  • Integrated Discharge Hub

    Embed the Integrated Discharge Hub model with system partners to address the Delayed Transfers of Care and Long Length of Stay delays.

  • Norfolk Improvement Academy ‘learn , share , connect ‘

    A learning network to focus on delivering better health and care for the local population, building relationships of trust between organisations which enables improvement to thrive

  • Norwich Research Park Q Exchange Idea

    liaison across Norwich Research Park developed an in-house PCR test for SARS-CoV-2antigen, accredited by PHE and now working on antibody testing

  • Vulnerable Person’s Care Passport

    Working with system partners to develop a homeless person’s package of care during and after their stay in hospital and embed a sustainable model to meet our duty to refer.

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