Barbara Hercliffe

Head of Patient Safety Improvement

Norfolk and Norwich University Hospital Foundation Trust

England - East

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Member's groups

  • Liberating Structures in healthcare

    This is a place to share tips, tricks, challenges, plans, ’strings’ and more around using ’Liberating Structures’ for health and care improvement.

    We also meet online on the first Thursday of each month (see […]

  • Co-production

    In co-produced health care, organisations work with people who use services, carers and communities in equal partnership. It’s easy to do it wrong and quite hard to get it right, but it isn’t rocket science, and […]

  • Communities of Practice

    The group aims to bring together people who are interested in setting up Communities of Practice, or have already set them up, to share their experiences and knowledge.
    This group is co-convened by Cleo […]

  • Measurement for Improvement

    Are you interested in how we can make the best use of data to inform decision-making and take appropriate action?  Are you frustrated that two point comparisons and RAG reports continue to dominate much of the […]

  • Complexity Approaches to support Quality Improvement

    This group will consider the impact of emerging theories around complex systems – such as complex responsive processes, Dialogic OD and systems thinking – on how we approach quality improvement. It will also foc […]

  • College Q

    A collaborative space for the QI leads of Colleges, Royal Colleges, Professional Bodies and Societies working together to improve patient care.

    The SIG was initiated by Sam McIntyre and is currently looking for […]

  • Building improvement capability across boundaries

    This group is open to anyone interested in discussing, exploring and collaborating on project ideas for the Q Exchange 2019 theme, “Building improvement capabilities across boundaries”

  • Frailty QI

    If you are interested in Frailty as a Long Term condition and like to apply QI methodology to your work then this is the place for you. The purpose of this group is to collaborate, share and learn from each other, […]

  • Coaching Improvement

    This group’s aim is to support Q members and organisations to embed a coaching model and approach to quality improvement at a local level.

    Improvement coaches are a crucial component of the dosing model, […]

  • Videos & Podcasts

    Learn the basics of content creation: how to record, script, edit and post videos and podcasts. Not only that, but join other enthusiastic beginners and share your social media journey - together, we can make our knowledge engaging and easy to access.

  • Q Special Interest Groups/Communities of Practice

    A space to share experiences, challenges, best practices, requests for help/advice and more – around Q’s Special Interest Groups and Communities of Practice.

  • Technology to support QI Teams

    Teams across the UK use a variety of hardware and software to support Quality Improvement and Innovation.

    Through collaborating we will learn, share and apply how other #QITechTeams use technology, ranging from […]

  • Human Factors

    This group aims to link with members who are interested in developing human factors capability within the NHS. In the East Midlands, there is some work on this and we now have six human factors projects being […]

  • Psychology for Improvement

    A fundamental principle of improvement science is to understand & influence human behaviour (Dr William Deming). Indeed, an understanding of the psychological factors underpinning human behaviour makes up one […]

  • Psychological Safety in Health and Social Care

    A group to help grow cultures where knowledge and innovation flourish because people feel safe to contribute their ideas – resulting in better clinical outcomes and staff wellbeing.

    The group is co-convened by […]

  • Delivering Virtual Training (#ConnectingImprovers)

    This SIG has been created in response to a shared need nationally to move from face to face training to virtual delivery, as a result of Covid-19.

    This is a shared space to network, share and test ideas and […]

  • PSIRF – Patient Safety Incident Response Framework

    This is a space for Q members to connect on the successes, challenges, learning and opportunities around the Patient Safety Incident Response Framework.

    By joining this SIG, we hope that you can bring your […]

  • Clinical Audit in Quality Improvement

    This SIG will look at best practice in national clinical audit, and how to ensure clinical audit is used as an effective part of quality improvement both nationally and locally.

  • Learning from Excellence

    Whilst it is important to learn from events where things have not gone well, the majority of healthcare interactions go safely. Despite this, we have focus the much of our learning about safety from adverse […]

  • Making use of patient experience

    Do we over-measure patient experience? Are we helped by the Friends and Family Test, CQC patient surveys, NHS Choices star ratings, Patient Opinion snapshot comments, local Healthwatch reports, Trust and CCG […]

  • Radiotherapy Quality

    This SIG is formed to facilitate sharing of information, expertise and learning for the benefit of patient safety and quality improvement in Radiotherapy service.

    The group aims to bring together radiotherapy […]

  • Q Visits

    This is a place to continue conversations from any of the Q Visits held to date. Use this space to share updates on new insights, resources, and any progress or challenges you’ve encountered since applying your […]

  • Improvement Capability framework project

    Group space for work on the Improvement Capability framework Q Exchange project.

    See project page: https://q.health.org.uk/idea/populating-a-qi-capability-model-and-using-it-for-benchlearning-in-the-q-community-and-beyond/

  • Organisational Resilience & Safety-II

    We strive to provide high quality, safe care whilst operating in a complex environment, facing considerable uncertainty on a daily basis. The degree of volatility, complexity, uncertainty and ambiguity is […]

  • Improving Improvement (Q Exchange project)

    The purpose of this SIG is to provide an online space for the discussion, exploration and development of the Q Exchange project Improving Improvement.

    The project seeks to co-design and develop resources for Q […]

  • Applying behavioural insights in healthcare

    The latest insights from behavioural science help us better understand all of the factors that influence people’s behaviour – that’s patients and the public as well as healthcare staff. This helps us create more […]

  • QI in Mental Health

    Special Interest Group to support the sharing of ideas and good practice for QI across all Mental Health settings. The group will encourage the sharing of ideas and approaches to the use of QI within MH settings […]

  • Q Connectors

    A network for members who love connecting people and ideas across boundaries (and who can help push the boundaries of what’s possible for all of us in Q).

  • Sketchnote

    The Q Community includes many people who are realising that there are other ways to record what you learn at events – a more visual form of taking notes known as Sketchnotes.

    Join us as we explore the world o […]

  • Q Lab – peer support group

    This is a group for people interested in peer support in health and care. It was started as part of the Q Lab pilot challenge in 2017.

  • Harm Free Care

    The group’s aim is to support the delivery of harm free care and the recording of measurable outcomes by:

    Tracking and monitoring incidents of harm in community patients, mapping current harm free care […]

  • Q Exchange Design Reference Group

    A group to help design Q Exchange 2019.