Jennie Williams

Head of Quality Hub

Alder Hey

England - North West Coast

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Member's groups

  • Improving Joy in Work

    The purpose of this group is to provide a learning forum to bring together those interested in Joy in Work.

    Experts, complete novices, and everyone in between, is welcome to join this group so we can increase […]

  • Evaluation

    Appropriate good quality evaluation is essential component of quality improvement. This group has been set up to link members who have experience, expertise and an interest in the evaluation of quality improvement. […]

  • Culture of Continuous Improvement

    In the NHS, Quality Improvement methodology is the most common vehicle for embedding systematic continuous improvement and most frequently shows up as a team of experts supporting clinically-focused, smaller-scale […]

  • Co-production

    In co-produced health care, organisations work with people who use services, carers and communities in equal partnership. It’s easy to do it wrong and quite hard to get it right, but it isn’t rocket science, and […]

  • Appreciative Inquiry in Health and Care

    This group is a space for people wanting to gain more insight and experience in using Appreciative Inquiry in Health and Care.

  • Impact and power of storytelling in health

    This group is convened by Lesley Goodburn.

    This a group to explore the use of storytelling in healthcare looking at the use of stories in improvement as well as therapeutic interventions. The group will look […]

  • Liberating Structures in healthcare

    This is a place to share tips, tricks, challenges, plans, ’strings’ and more around using ’Liberating Structures’ for health and care improvement.

    We also meet online on the first Thursday of each month (see […]

  • Learning from Excellence

    Whilst it is important to learn from events where things have not gone well, the majority of healthcare interactions go safely. Despite this, we have focus the much of our learning about safety from adverse events, […]

  • Coaching Improvement

    This group’s aim is to support Q members and organisations to embed a coaching model and approach to quality improvement at a local level.

    Improvement coaches are a crucial component of the dosing model, […]

  • Better Conversations with Clean Language

    This group is for people who have an interest in improving the quality of conversations in healthcare. When we have better conversations, we improve mutual understanding and people feel more understood. So, with better conversations we are likely to have better outcomes, fewer mistakes, and greater sense of wellbeing. Our shared curiosity is around how we can use the deceptively-simple Clean Language approach to improve conversations, enhance understanding and enable better healthcare.

  • Complexity Approaches to support Quality Improvement

    This group will consider the impact of emerging theories around complex systems – such as complex responsive processes, Dialogic OD and systems thinking – on how we approach quality improvement. It will also foc […]

  • Tools and resources to help support Networks and Network leaders

    Having access to a suite of resources and a dedicated space for learning and sharing with peers is immensely beneficial for Network Leaders. In the fast-paced and ever-evolving field of healthcare, staying informed and connected is crucial. A collaborative environment fosters not only professional growth but also innovation and creativity, which are key to improving healthcare systems and outcomes. By pooling our collective knowledge and experiences, we can co-create solutions that are both dynamic and value-driven.

  • PSIRF – Patient Safety Incident Response Framework

    This is a space for Q members to connect on the successes, challenges, learning and opportunities around the Patient Safety Incident Response Framework.

    By joining this SIG, we hope that you can bring your […]

  • Allied Health Professions in Quality Improvement

    We are hoping to raise the curiosity and profile of AHPs in Quality Improvement. We are looking for the inquisitive, the enthusiast and the improvement gurus to share the possibilities and experiences of quality […]

  • Quality Management in Healthcare

    There is now a growing interest in Quality Management in healthcare.  This Special Interest Group will help those interested in learning about or implementing a Quality Management System (QMS).

    In Quality […]

  • Applying behavioural insights in healthcare

    The latest insights from behavioural science help us better understand all of the factors that influence people’s behaviour – that’s patients and the public as well as healthcare staff. This helps us create more […]

  • Service Design

    Are NHS Services designed or do they evolve over time?

  • Process Visualisation in the NHS

    This SIG will look at identifying and documenting, in flow chart format, process management in the NHS, both clinical and administrative processes are addressed. The structure of the Process Visualization set will […]

  • Psychology for Improvement

    A fundamental principle of improvement science is to understand & influence human behaviour (Dr William Deming). Indeed, an understanding of the psychological factors underpinning human behaviour makes up one […]

  • Making use of patient experience

    Do we over-measure patient experience? Are we helped by the Friends and Family Test, CQC patient surveys, NHS Choices star ratings, Patient Opinion snapshot comments, local Healthwatch reports, Trust and CCG […]

  • Sketchnote

    The Q Community includes many people who are realising that there are other ways to record what you learn at events – a more visual form of taking notes known as Sketchnotes.

    Join us as we explore the world of Q […]

  • Evidence 4 Quality Improvement

    Home of the @Evidence4QI project (Q Exchange-funded). Supporting Quality Improvement (QI) teams to use evidence and knowledge in QI projects, working in partnership with the Library and Knowledge Services community.

  • Lean Healthcare

    Lean continues to become increasingly popular in health. This group will exchange information on current thinking and discuss ideas on the application and adaption of Lean thinking to the health care sector. Join […]

  • Mindfulness for Quality Improvement

    Mindfulness is a process of focussing on experiences in the current moment. Over the last decades, many mindfulness based techniques and programmes have been used to improve health, and in fact there is good […]

  • Improvement Research Network

    The purpose of this community is to bridge the gap between academics involved in the fields of improvement and implementation science and improvement practitioners.  The SIG will create a forum that enables […]

  • Q in the North West Coast

    We have a collaborative space on Facebook for people who are members of the Q Community in the North West Coast. It was set up by the Innovation Agency who are leading on communications for the community, to e […]

  • Human-Centred Design in Health and Care

    Design thinking is increasingly used in industry to ensure the user is the focus of the final product. There is now a growing movement looking at how design thinking can be used in health and care improvement […]