Meet the team: #QIFaculty
- David Shannon, Director of Strategic Development at Taunton & Somerset NHS Foundation Trust & Somerset Partnership NHS Foundation Trust
- Peter Hillman, Patient Representative
- Jonathan Davies, Somerset CCG
- Vikki Hearn, Somerset County Council
- Louise Bulmer, PHE
- Tracy Evans, Somerset Partnership Trust (Mental Health / Community Services)
- Andrew Keefe, Somerset Partnership Trust (Mental Health / Community Services)
- Deborah Gidman (SW AHSN)
There is a need to upskill patients and people working within the health and social care system with the improvement skills to deliver change projects successfully. This bid will enable QI training to be developed and delivered to individual staff members, teams and service users/patients in Somerset by adopting Institute for Healthcare Improvement (IHI) methodologies and building on a platform of skills and experience already available in the region. Project support will be made available via digital platforms, access to coaching and mentorship and development of a local network of improvers to build a movement of improvement for the benefit of staff and service users or patients. The project is led by the ‘Somerset QI Faculty’ which consists of a network of senior leaders across health and social care services in Somerset who are passionate about, and highly skilled in improvement.
The objective is to develop and deliver a comprehensive programme of training, hard copy and digital project resources to reach at least 1000 people by December 2019 to enable them to use simple, tried and tested quality improvement methodology and empower them to deliver their own projects. This will be supported by a co-ordinated approach from the Somerset QI Faculty and the Somerset Academy, which is led by the Local Authority.
How will we achieve this?
We will deliver tiered or ‘dosed’ training which will be experiential and encourage attendees to work together in cross functional teams, linking their learning to deliver live projects aligned to the system strategic priorities. This will ensure that the training is purposeful, engaging, relevant and has real impact. The aim of the training is to truly empower and equip everyone, across the system to improve their own part of the system. We will not reinvent, but rather distil and build on the best practice from our partners and peers across the country.
By adopting a ‘dosed’ approach, we will have different, tiered levels of training so that there is focused face to face training available for you, whatever your role or organisation in the health and social care system Somerset. Linking learning to live projects likewise is proven to deliver a greater return on investment than training delivered in the abstract.
The training will be supported by a digital platform, designed to facilitate collaboration and equip improvers with the support and resources that they need. The digital platform will be aligned to the ‘Somerset Digital Roadmap’ which is the county wide platform for streamlining services. It will therefore allow us to link QI directly with some of the clinical platforms we use operationally. The digital platform will be complemented by ‘joining people up’ – for example providing mentoring and buddying with peers elsewhere in the system and running knowledge sharing events.
How will we use the funding?
If we get funding, this will help us professionalise our training and package it in a way that it can be shared outside of our own community. This includes creating professional materials and toolkits (for example cheat sheets, videos and online guides), allowing us to deliver the training in venues that allow a better learning experience, and providing funds to enable us to train champions and trainers elsewhere in the system.
The funding will also allow us to provide an online community for improvers to be able support each other and refresh and reinforce the skills that they have learnt from the training. The digital platform will provide access to webinars, podcasts, elearning, details of mentors and coaches and access to further information, as well as providing ongoing peer support. It will also link to the central business intelligence function that is being developed in Somerset which allows data to be shared across organisations to inform quality improvement.
Finally, as part of this bid, we will seek to support improvers to use evidence for improvement. We have an ‘evidence based improvement’ service in Taunton which has added tremendous value. Funding would allow us to help scale this up – allowing us to run formal knowledge sharing events, and create and provide resources for consumption outside of our own Trusts.
This project will create a ‘movement’ of QI skilled patients and health and social care professionals across the county of Somerset by developing and supporting patients and staff at all levels and in all parts of the system. The training will directly link to live work programmes that form part of the system strategic and operational priorities. This model therefore connects QI at the front line, to delivering the strategy for health and social care in Somerset – creating a sum which is much greater and more powerful than its constituent parts.
How you can contribute
- Feed into the design of the improvement training – if successful we will ask you to please take a few minutes to share your experiences in a surveymonkey survey
- Share tools, documents and guides that have worked for you
- Tell us about your improvement stories – failures as well as successes
- Speak as members of faculty on the courses or be interviewed for training materials
Somerset QI Driver Diagram (v0.3) (PDF, 229KB)