Hawys Tomos
Designer
I am a human-centred designer based between North Wales and London, and I specialise in design for healthcare.
England - London (North, East and Essex)England - London (South)England - London (West)Wales
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Thomas John Rose posted an update in the group Quality Management in Healthcare 2 days, 5 hours ago
NHS England is currently seeking views on whether the existing Never Events Framework remains an effective mechanism to drive patient safety improvement.
Join in the discussion – Webinar Wed 1st May 17:00 – 18:30 BST
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Thomas John Rose posted an update in the group Service Design 2 days, 5 hours ago
NHS England is currently seeking views on whether the existing Never Events Framework remains an effective mechanism to drive patient safety improvement.
Join in the discussion – Webinar Wed 1st May 17:00 – 18:30 BST
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Thomas John Rose posted an update in the group Culture of Continuous Improvement 2 days, 5 hours ago
NHS England is currently seeking views on whether the existing Never Events Framework remains an effective mechanism to drive patient safety improvement.
Join in the discussion – Webinar Wed 1st May 17:00 – 18:30 BST
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Thomas John Rose posted an update in the group Philosophy and ethics for health care improvement 3 days, 5 hours ago
Did anyone read my comments on the ‘Keeping scepticism alive in health care improvement’ blog? I think that a really interesting and valuable (particularly in terms of ‘quality’) discussion regarding the difference between service (product) and process. In addition to these two aspects there is the input from the clinician. These three…Read more
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In terms of service VS process, I’d say in the NHS we operationally tend to think about all at the same time, the processes needed to deliver the care, the clinical decision points and the actual care, both for individual patients and as a system serving many patients. We do also look at just the experience of patients as ‘touchpoints’ often…Read more
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Lesley Goodburn's profile was updated 1 week, 1 day ago
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Lesley Goodburn posted an update in the group Power of Storytelling in Health 1 week, 1 day ago
Hi Everyone
Hope you are all well
I plan to start a series of monthly webinars sharing some of the work being done across healthcare using stories and narrative to create emotional scaffolding that support learning and improvement.
The series will start in June with a session on digital stories, what they are, how they can be used for im…Read more
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Thomas John Rose posted an update in the group Quality Management in Healthcare 1 week, 4 days ago
Do you know the difference between the two types of Quality Improvement (QI) and the difference between Quality Improvement (QI) and Continuous Improvement (CI)? Please reply with a yes or no to each question.
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Yes
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Thanks. I’ll just wait a bit to see if any of the other 217 members if the SIG reply then I’ll respond.
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To us, QI and CI are interchangeable so interesting to understand the difference. Not sure I was aware there were only two types of QI – although there are many different methods.
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I have found that it is common to see these terms used interchangeably in the NHS. I have also found it helpful to differentiate them, as it is often assumed that if you are using QI then you are doing CI, but that isn’t usually the case. CI requires a systematic approach to using QI methods as part of normal operational management, alongside…Read more
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I’ll let the questions run a bit longer and then I’ll explain the differences. QI and CI are most certainly very different.
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the difference between the two types of Quality Improvement (QI)? – NO – is there more than one?
the difference between Quality Improvement (QI) and Continuous Improvement (CI)? – in a way, QI is done just before every audit visit. CI is never finished.
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Thanks for your relies so far. Only another 214 members to reply!
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Great question – but not sure this is a yes/no question. In health there are so many projects on the go, with little control around methods and tools, with many clinicians taking on change projects without the support/expertise of project managers. Many tools may be useful in project planning and control, and common to QI, CI and service…Read more
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I think it’s a No but great answer with loads of points to address later. Thanks.
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No, but am very interested to understand the difference. My organisation is perhaps moving from QI to CI and a google search did not tell me much, but I found this Warwick Business School paper useful that *I think* tries to describe the differences (does this meet your definition?)…Read more
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I have a lot to say in reply to your great comment Nancy. I’ll wait to see if there are any more comments then reply to them all. Thanks.
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Thomas John Rose posted an update in the group Quality Management in Healthcare 1 week, 4 days ago
Do you know the difference between Quality Assurance, Quality Planning, Quality Control and Quality Improvement?
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Yes to all of those.
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Is that as defined by Juran or is it the NHS versions?
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NHS (Pathology), but probably not far off Juran – Quality Control is the check that our systems work as expected (Internal Quality Control e.g. statistical control charts) and will produce the correct results. Quality Assurance is the evaluation of our results to check that they met our expectations (we use the term External Quality Assurance or…Read more
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Thanks Lesley. Yes – not far off Juran. I’ll post outlining the differences when the remaining 217 SIG members have had a chance to respond to my post above. I’ve added a link so that members can see the standards/regulations that Pathology have to meet, not a easy task!…Read more
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