Thomas John Rose's activity
In group: Quality Management in Healthcare
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Thomas John Rose posted an update in the group Quality Management in Healthcare 1 week, 5 days ago
Do you know the difference between Quality Assurance, Quality Planning, Quality Control and Quality Improvement?
Yes to all of those.
Is that as defined by Juran or is it the NHS versions?
NHS (Pathology), but probably not far off Juran – Quality Control is the check that our systems work as expected (Internal Quality Control e.g. statistical control charts) and will produce the correct results. Quality Assurance is the evaluation of our results to check that they met our expectations (we use the term External Quality Assurance or Internal Quality Assurance). Quality Improvement is the structured approach to a project to improve quality in a particular area. We don’t tend to use the term ‘Quality Planning’, but I know this is planning to bring in or change a particular process or product via design of specifications to meet customer needs and then work to implement and work to check product is fit for purpose.
Thanks Lesley. Yes – not far off Juran. I’ll post outlining the differences when the remaining 217 SIG members have had a chance to respond to my post above. I’ve added a link so that members can see the standards/regulations that Pathology have to meet, not a easy task! https://www.rcpath.org/static/4c73cb92-92cb-43fa-9e6098a17c0ea2ce/PathologyRegulationFinal-002.pdf