Clare Ashby
Head of Safety
Yorkshire Ambulance Service NHS Trust
England - Yorkshire and Humber
-
Stacey Lally joined the group Mindfulness for Quality Improvement 3 years, 8 months ago
-
Stacey Lally posted an update in the group Delivering Virtual Training (#ConnectingImprovers) 3 years, 8 months ago
Hi all, we are in planning mode for the Q Community event taking place in November (18/19th). If you can spare just 5 minutes we have a short survey to help us understand more about what you would find helpful. Thanks in advance, I know your time is precious.
-
Stacey Lally joined the group Delivering Virtual Training (#ConnectingImprovers) 3 years, 12 months ago
-
Stacey Lally and Maureen Flynn are now friends 4 years ago
-
Stacey Lally posted an update in the group Video consultations: how to set them up well, fast? 4 years ago
Morning everyone,
I thought I would share our recent interview with Prof Trish Greenhalgh in case you haven’t come across yet – there is a lot of information out there right now!
Her last comment on getting to ‘good e…Read more
-
Thanks Stacey. At the moment I am trying to achieve a balance between clinicians saying ‘this is harder’ and our patients saying ‘this is easier than I expected’.
-
This is absolutely my experience as well. People accessing video consultations resoundingly positive whereas clinicians less positive and viewing it as a stop gap until things return to normal.
-
I think the concept of things being ‘good enough’ is hard for clinicians who always want to achieve best practice. This has caused some of the clinicians I work with (AHPs) to hold back on trying video consultations and for others it may make them revert to face to face practice in the future, even if patients are satisfied with remote…Read more
-
This is a really important challenge! Anita’s approach to gather the evidence to support this as a long term change, and use it as an opportunity to keep improving is vital. Getting the right monitoring and evaluation processes in place in a timely way can sometimes be harder than we assume…can people share feedback surveys, and approaches to…Read more
-
Stick with it was our early experience in Highland and Scotland but ultimately ‘people power’ was a big persuader. The arguments about ‘good enough’ need be treated with extreme caution it implies it is second best but in the vast majority of cases that is certainly not the case and as we are seeing right now distinct advantages. The move to…Read more
-
-
Has anybody put together any evaluation questions for patients and clinicians that they would be happy to share? I’m looking to do a city wide (and wider?) standard evaluation if possible as different providers have implemented differently across different contexts. It could be rich learning.
-
Hi Jude,
We’re doing patient feedback as a small research piece, and planning on doing a staff piece as well – although the staff are much better at spontaneously offering feedback so we’ve got more of a gauge as to where we are with staff! It’s still very much a work in progress but happy to share when it’s tangible enough to do so.
Iona -
Our system Near Me ha a pop up survey at the end of every consultation. But Scotland is already under evaluation – we can share our findings. Clare Morrison co-national near me clinical lead will have more surveys as she has been working on this since 2017. I also led a public consultation and got a lot of feed-back as part of major service…Read more
-
-
Hi Jude,
I created a survey using MS Forms. It aims to get service user feedback on both phone and video consultations because our services are using both. We are trialling it across 5 of our AHPs services so it’s reasonably generic. I took a few Qs from one that had been used at Barts – asking service users to quantify how much time and money…Read more-
Would really like to see it. Nicola.elliswebb@nhs.net
-
Happy to email it to you.
-
This sounds like a great idea, we’re trying to work out the best platform to host evaluations on. Would you be able to share with me too? Many thanks, Meggan.jarvis@nhs.net
-
-
-
Stacey Lally and Tope Forsyth are now friends 4 years, 1 month ago
-
Stacey Lally posted an update in the group Video consultations: how to set them up well, fast? 4 years, 1 month ago
In case you haven’t seen it, Maimie Thompson has blogged to share some of her insights around the pace of change in NHS Scotland over the past decade including the current response to Coronavirus (COVID-19). This is the first of 2 pieces from Maimie.
This blog from Clare Morris…Read more
-
Stacey Lally posted an update in the group Lean Healthcare 4 years, 1 month ago
Hi everyone,
We have some conversations and questions surfacing around rapid process improvement in the context of COVID-19. Do any of you have examples of where this is showing signs of success or are you in the middle of working through this in your organisation?
It would be great to hear about what’s working and what you are learning?
- Load More