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  • Debbie Brown

What is the challenge your project is going to address and how does it connect to your chosen theme?

As set out in the recent Health Foundation learning report ‘The improvement journey – Why organisation-wide improvement in health care matters, and how to get started’ Bryan Jones, Tim Horton and Will Warburton explain that there is now more emphasis for NHS provides to create the capacity and capability needed to drive improvements. The NHS and supporting bodies already provide QI training such as QSIR and have access to QI communities such as Q however, often there are application processes and training is delivered at central locations meaning travel time and costs are incurred. Within the organisation we already currently offer QI training, a 6 half day programme and a 1 day basics programme designed for staff who want to make improvements, again these programmes are on set days and times and does not compliment the diverse staff groups/shifts we have. Staff who want to access QI support quickly aren’t able to.

What does your project aim to achieve?

We aim to create an online QI platform to enable our staff to access information, tools and resources to support and enhance the delivery of QI projects as and when they need it. The platform would offer features such as:

  • QI Awareness eLearning
  • Online Chat
  • Live Chat at set times
  • Skype Calls
  • Uploads of the latest QI publications
  • Access to templates
  • Wide range of tools and techniques  and user guides of how to apply

We believe that having access to this platform will improve the knowledge and capability of staff to gain support to deliver improvements. As the leading health care provider Jönköping in Sweden says, “everyone has two jobs; to do your work and to improve your work.” This project aims to breakdown boundaries to access QI and make it accessible to everyone. We will be able to measure the usage of the different applications within the portal and will include a feedback/questionnaire to ensure we continually improve the platform. This platform will encourage staff to get involved in QI.

How will the project be delivered?

The project will be delivered by the QI team who have extensive knowledge and experience of training and implementing QI projects. We will use QI methodology to deliver the project – practice what we preach! This would include:

  • Stakeholder mapping
  • Engagement Events and Comms
  • Creative Problem Solving
  • Smart Aims
  • Driver Diagrams
  • Measurement
  • PDSA

The project would be delivered through standardised PM methodology and report to the Trust Transformation Group, this would include a regular review and action of risks and issues.

What and how is your project going to share learning throughout?

We only have a small QI team and can currently only offer limited face to face/classroom training and support. Feedback at a recent Quality Improvement Network event indicates that our staff are wanting digital solutions. Having digital solutions will enable us to share learning across boundaries within the Organisation with local partners and the Q Community through things such as:

  • Webex
  • Guest speakers and experts
  • Live group chats
  • Build and improve relationships to continually share learning
  • Network of QI experts
  • Build confidence and capability and share learning across boundaries
  • Blogs about progress
  • Share with the Q Community through agreed/proposed routes

How you can contribute

  • QI lab
  • Support from Q members
  • Additional input and ideas


  1. Professor Christos Vasilakis, Dr Tricia Woodhead and I also run a free 6 week massive open online course on Improvement in Healthcare via Bath University on the Future Learn platform that runs three times a year.

    Good luck

    best wishes


  2. Hi Hollie,

    Also check out Improvement Fundamentals on the QILearning platform

    And also NHS England's Improvement Hub which curates improvement publications and toolkits


  3. This sounds really exciting.  Have you looked at what is already out there - for example the Improvement Academy, East London, IHI Open School etc?  It may be that you can signpost to existing resources rather than have to create them yourselves.  Also, your team may be interested in our improvement newsletter.  Here is the link to the latest version:

    Good luck! Andrea

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