Megan Collins (She/Her)
Lead for Quality and Compliance
East London NHS Foundation Trust
England - East
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Judy Walker posted an update in the group PSIRF – Patient Safety Incident Response Framework 1 month, 4 weeks ago
Some of you contributed to a snapshot survey I undertook in June to review the implementation of PSIRF through the use of the Learning Response Tools. Thanks to all those who did so! Ive now collated all the results and while there is a positive response to the question about the improvement in the quality of learning because of PSIRF, the…Read more
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Thomas John Rose posted an update in the group Service Design 2 months ago
Here is a question – What is the starting point for a Service design? Just a one or two word answer please.
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Answer 1: User needs (https://www.gov.uk/guidance/government-design-principles#start-with-user-needs)
Answer 2: Start anywhere, follow everywhere (https://www.heartoftheart.org/?p=1196)
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Organisational Strategy (to make sure we only do SD for services we actually should be offering).
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SD – Service Design?
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The actual request from individual customers
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What impact?
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What impact the newly designed Service has or what impact the proposed Service may have?
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What impact on the lives of people whose health is being challenged. Guess the end product, does the service improvement improve people’s lives? I often think of the cake analogy, there is this amazing cake, full of amazing ingredients prepared by an amazing pasty chef and everyone says how wonderful it is and admires it and all the work that went…Read more
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Thanks for that thought Hilda. I see that can be very effective in logical situations. Another approach, more suited to transformation, is to understand that the outcome softened a design is something that we do not yet know. Then we can work with ‘customers’ together to see what design and therefore what outcomes we can achieve. This then allows…Read more
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Hi John
Thanks for that reflection. This case study may be of interest, it shares a journey which took decades of working and learning together to transform community based mental health services https://www.iriss.org.uk/resources/case-studies/cope-scotland
I would perhaps reframe my two words as originally invited by Tom to be ‘Be Flexible’ 🙂
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There are some interesting responses to my question. I’ll post my thoughts when I get back from a couple of weeks in the mountains.
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Heidi Chan joined the group Digital 2 months ago
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Heidi Chan joined the group Service Design 2 months ago
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Heidi Chan joined the group Culture of Continuous Improvement 2 months ago
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Heidi Chan joined the group PSIRF – Patient Safety Incident Response Framework 2 months ago
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Neil Martin joined the group PSIRF – Patient Safety Incident Response Framework 2 months ago
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Adam Burrell joined the group PSIRF – Patient Safety Incident Response Framework 2 months ago
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Hi Judy – please send me the full report. Thank you!
ursula.clarke@nhs.net
Really helpful Judy. Will have a look at the summary but as Ursula said a full report would be nice to read. We’re looking at doing more of the PSIRF coffee trials for the rest of 2024 through Q and an informed approach for this would be brilliant.
Thanks!
Sid
sidney.beech@nhs.net
Thanks for sharing back, Judy 🙂
If you’d like to share the full report as a document here on the SIG, that would be possible.