john mortimer
Designer of services
Impro
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john mortimer posted a new activity comment 1 month, 3 weeks ago
The way that I do co-design, is to start with a small experimental team. Take a person that needs help or support, and begin to understand their needs, and design around them. Learning and documenting as the team goes along. If you do this for several people, then the co-design team then begins to learn how to do it, and the characteristics that…Read more
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john mortimer posted a new activity comment 2 months, 2 weeks ago
Great. Just let me know when you might be available. John.mortimer@improconsult.co.uk
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john mortimer posted an update in the group Service Design 2 months, 2 weeks ago
We just finished a great (full) workshop, with designers, change people, and digital people! And here’s the shout for the next one!
This is a workshop for anyone working with service design, digital or change, and are wishing to deepen their understanding and practice of systemic design that reflects what organisations are striving for with…Read more
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john mortimer posted a new activity comment 2 months, 2 weeks ago
Hi, congratulations!
Yes, I am involved in redesigning, often highly complex services. Strength based approaches, the liberated method, using systems thinking and systemic design.-
Thank you John, would be good to chat sometime.
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Great. Just let me know when you might be available. John.mortimer@improconsult.co.uk
John
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john mortimer posted an update in the group Complexity Approaches to support Quality Improvement 2 months, 2 weeks ago
We just finished a great (full) workshop, with designers, change people, and digital people! And here’s the shout for the next one!
This is a workshop for anyone working with service design, digital or change, and are wishing to deepen their understanding and practice of systemic design that reflects what organisations are striving for with…Read more
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john mortimer posted an update in the group Systems Convening community of practice 2 months, 2 weeks ago
We just finished a great (full) workshop, with designers, change people, and digital people! And here’s the shout for the next one!
This is a workshop for anyone working with service design, digital or change, and are wishing to deepen their understanding and practice of systemic change that reflects what organisations are striving for with…Read more
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john mortimer joined the group Systems Convening community of practice 2 months, 2 weeks ago
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john mortimer posted a new activity comment 4 months, 1 week ago
Standard work is a characteristic of Toyota, that make one thing – cars. That might be applicable to health where the process is standardised.
However, how does this fit in with the reality of care where the variety is very wide as each person has what matters to them. And the reality of much of care itself is complex and if we looked at the…Read more - Load More
Hi that is great advice – I’ve been sent a link to a piece of work with a workshop design which is great – but I like your idea of working with someone individually first to test we have the right ideas and questions for the workshop