Helen Bell
Programme Manager
South East Clinical Senates
England - Kent Surrey Sussex
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Matthew Mezey posted an update in the group Liberating Structures in healthcare 3 months ago
Meet other Q members: quick Impromptu Networking (11 March, midday)
We had another really enjoyable Q Community impromptu networking session on Monday. It’s a fun way to get to meet 3 different Q members, and have a great quick conversation with each of them (the whole session is only 25 mins).
It’s a great chance to make connections, hear a…Read more
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Matthew Mezey posted an update in the group Measurement for Improvement 3 months ago
Meet other Q members: quick Impromptu Networking (11 March, midday)
We had another really enjoyable Q Community impromptu networking session on Monday. It’s a fun way to get to meet 3 different Q members, and have a great quick conversation with each of them (the whole session is only 25 mins).
It’s a great chance to make connections, hear a…Read more
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Matthew Mezey posted an update in the group Measurement for Improvement 3 months, 1 week ago
Midday today – Q Impromptu Networking
Join the fun, meet some Q members in a few minutes: https://q.health.org.uk/event/dive-into-q-meaningful-connections/
Session lasts 25 mins in total.
Matthew
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Matthew Mezey posted an update in the group Improving Joy in Work 3 months, 1 week ago
Midday today – Q Impromptu Networking
Join the fun, meet some Q members in a few minutes: https://q.health.org.uk/event/dive-into-q-meaningful-connections/
Session lasts 25 mins in total.
Matthew
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Matthew Mezey posted an update in the group Liberating Structures in healthcare 3 months, 1 week ago
Midday today – Q Impromptu Networking
Join the fun, meet some Q members in a few minutes: https://q.health.org.uk/event/dive-into-q-meaningful-connections/
Session lasts 25 mins in total.
Matthew
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Matthew Mezey posted an update in the group Psychological Safety in Health and Social Care 3 months, 1 week ago
I just got into a quick Twitter chat with Tom Geraghty, who does a fab Psychological Safety newsletter.
He mentioned that he “very, very often” uses the Liberating Structure called TRIZ in his Psychological Safety workshops.
The specific invitation question he likes to use for the first part of TRIZ is: “How would you create a culture of fear…Read more
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Matthew Mezey posted an update in the group Quality Management in Healthcare 3 months, 1 week ago
HSJ article claims to identify key reason continuous quality improvement doesn’t deliver
The article ‘Time for our ICSs to embrace continuous improvement’, by KPMG’s Russell Jewell, warns that a key ‘stumbling block’ to continuous quality improvement (CQI) is that it is “still not particularly well understood”.
You can read the article here: Read more
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The recommendation is ‘incredibly tightly defined standard work processes that determine how the health and care system operates’. I don’t think we need to look to America and UMass Memorial Health to know that! I’ve bee preaching it for the last & years – not that most people listen. Just scroll down the page and look for a comment on any of my…Read more
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Whilst I believe that the NHS and patient safety can benefit from taking significant steps towards standardisaiton to improve relibility … the description of ‘incredibly tightly defined standard work processes’ is frankly out of keeping and out of step with the reality and challenge of delivering healthcare in many settings with the system c…Read more
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I liked your poster and am still studying it. I use a simpler version of process mapping based around a simple flow carting method. As a first step to a degree of standardisation, certainly not ‘incredibly tightly defined standard work processes that determine how the health and care system operates’, I promote just documenting WAD. This is my fir…Read more
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Matthew Mezey posted an update in the group Culture of Continuous Improvement 3 months, 1 week ago
HSJ article claims to identify key reason continuous quality improvement doesn’t deliver
The article ‘Time for our ICSs to embrace continuous improvement’, by KPMG’s Russell Jewell, warns that a key ‘stumbling block’ to continuous quality improvement (CQI) is that it is “still not particularly well understood”.
You can read the article here: Read more
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The recommendation is ‘incredibly tightly defined standard work processes that determine how the health and care system operates’. I don’t think we need to look to America and UMass Memorial Health to know that! I’ve bee preaching it for the last 8 years – not that most people listen. I don’t entirely agree with Russell. Incredibly tightly def…Read more
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Hi Tom – thanks for your thoughtful response.
It’s all somewhat hard to follow for a non-practitioner, like me. You say you’ve been preaching this for 8 years, but then also that it won’t work in healthcare.
Basically his approach to standard work processes isn’t quite right for healthcare – but his focus on the importance of work processes in…Read more
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Yes, I’ve been preaching documenting work processes. See Process visualisation SIG. Russell refers to Standard Work Processes. I talk about Standard Processes. I explain that the Work is split into two areas. Standard Work and Standard Processes are not the same as I describe them. Yes, somewhat hard to follow. I do agree that his focus on WAD is…Read more
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One of Monday’s participants in the networking said to me afterwards: ‘I enjoyed it – three really great people! Glad I joined.’