Amy Igweonu
Head of QI
South East Ambulance NHS Foundation Trust
England - Kent Surrey SussexEngland - London (South)
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Julia Wood posted an update in the group Improving Joy in Work 1 week, 4 days ago
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Thomas John Rose posted an update in the group Quality Management in Healthcare 1 week, 5 days ago
Would any members of this SIG be interested in a webinar on how to:
- Identify
- Document, and
- Improve
An NHS process? Please Reply or Like if you are interested.
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Very much so – been having conversations around identifying our systems and processes lately and has caused quite a few blank faces
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Hi Tom,
Personally I’d be interested in what good practice looks like in regards to identifying and designing processes, rather than how to improve them. My sense is that, if we get better at designing processes in the first place, we will have less improvement work required. Having started to learn more about the processes and techniques used…Read more
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I disagree Jem. If the webinar is supported, and support from members looks to be good so far, I will cover, in detail, all of your points.
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I’m not sure what you disagree with but if you are covering those points then that would be great 🙂
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Everything – but in the nicest possible way.
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Agree with Jem and have similar observation, and the use of language such as “engineering” can be off putting to some and there are lots of human factors and design thinking involved in good process design and a collaborative approach is essential
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Lets get on with it then. I’ve been talking about it for a long time now. I do know how to do it!
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Definitely – am always looking to learn and understand more about process improvement
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😀 Fair enough. I stand by what I said though. In the NHS we have a huge amount of expertise about how to improve healthcare processes. The biggest challenge that I have seen in my experience is that the processes we are trying to improve are rarely designed (and often not well managed). Processes often have evolved over time, with multiple…Read more
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I’d be interested in attending, thanks.
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Yes definitely interested. Currently working on similar in NHS Ayrshire and Arran, scotland
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Peter Cosgrove joined the group Measurement for Improvement 1 week, 5 days ago
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Joriam Ramos posted an update in the group Organisational Resilience & Safety-II 1 week, 5 days ago
How can you influence national healthcare policy? Storytelling might be the answer.
📌 Oct 23rd (Wed), register here
Join us for an inspiring discussion that will explore the impact of storytelling in the healthcare sector. This session will cover how storytelling is used to influence policy, various methods of telling impactful stories, and the…Read more
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Thomas John Rose posted an update in the group Quality Management in Healthcare 1 week, 5 days ago
What is quality? See: https://www.quality.org/what-quality
I have been an active member of the Charted Quality Institute since September 1982
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Emma Legge joined the group Mindfulness for Quality Improvement 1 week, 5 days ago
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Judy Walker posted an update in the group PSIRF – Patient Safety Incident Response Framework 1 week, 6 days ago
Does anyone know of any groups where those who lead AARs get to meet and reflect on their practice, to continually improve and be supported? Perhaps you have one in your own Trust? In the past I’ve facilitated such groups for my own Trust and for others and found them to be very helpful. Do you think there would be interest in such a group, r…Read more
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Hi Judy, I personally haven’t heard of any and we don’t have one within the Q community. I tagged Sam above as she may know of some?
Maybe this is something you could initiate? You might want to explore SQC funding as a way to support it https://q.health.org.uk/get-involved/supporting-q-connections/ -
Hi Judy, there’s a lot of discussion about AAR on the NHS Future site and patient safety networks. My concern is more around how we can best support people in choosing or combining the right tools. With systems thinking in mind, are we limiting our options by focusing too heavily on AAR? While structured AAR conversations have value, they can a…Read more
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There a lot in what you say Isabel. Thanks for your reply. It’s so important to have a range of tools and the skill is in choosing the right one, or more than one. AAR will not provide a detailed system view like an Accimap for example, but it might provide an idea of where to start, whilst also enabling staff centred learning and making…Read more
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Hi Judy, I completely agree that having a range of tools is essential, and the skill lies in choosing or combining them effectively. AAR can definitely provide a great starting point for staff-centered learning and recommendations for change. It would also be interesting to explore where AAR fits within a broader system of tools, to ensure…Read more
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Thomas John Rose posted an update in the group Quality Management in Healthcare 1 week, 6 days ago
Integrating Safety and Quality management in aviation. A good example for the NHS
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