Q Exchange
The design of an NHS Quality Management System Maturity Matrix
- Idea
- 2023
Meet the team
What is the challenge your project is going to address and how does it connect to the theme of 'How can improvement be used to reduce delays accessing health and care services'?
The QMS maturity matrix will allow Trusts to assess their status in their journey towards designing and implementing a QMS following International norms for such a system. Existing detail will be used from documentation provided by organisations like the EFQM and the Malcolm Baldrige quality award. British Standards, like BS EN ISO 15224:2016, Quality management systems – EN ISO 9001:2015 for healthcare and BS EN ISO 13940:2016 Health Informatics – System concepts to support continuity of care, will also be reviewed for relevant detail.
How will the project be delivered?
The matrix will be tested by a number of participating Trust that are working on implementing a QMS. Results will be reported and published and comparisons made. The matrix design will be modified as a result of these tests.
How is your project going to share learning?
The matrix, and instructions for use, will be published on the Q Community site and made available to all Q Members and their Trusts. Analysis of a Trusts progress will be available if requested.
How you can contribute
- Would your Trust like to be the Lead for this idea?
- Are you already using such a matrix that you could share?
Comments
Tiberius Pereira 20 Mar 2023
Great idea - I love maturity matrices as a way to improve quality and service delivery in a holistic, patient-focused way, rather than focusing on just one aspect of quality. It would be useful to see a rough idea of how this might work, the axes of the matrices, etc. (not sure whether I have expressed myself in the best way, so happy to provide some clarification!)
Thomas John Rose 20 Mar 2023
Thanks for your comment. I'll add some more detail to the idea following your suggestions. It will be a bit brief as I don't want to predict what the co-design team may come up with.
Darren Wright 14 Mar 2023
Hi Tom,
Any thoughts on how this can contribute to reducing delays in access to care or waiting lists? I think it’s implicit but possibly needs to be explicit.
Thomas John Rose 14 Mar 2023
I do agree with you Darren. Two things that are important for the NHS are clarity of work processes and a reduction in error. These two are key outcomes form a well designed QMS. Both also increase productivity - very important for reducing delays in access to care or waiting lists. They are though, a longer term solution but nevertheless very achievable.
Jaqualine Lindridge 8 Mar 2023
Great idea, as someone hoping to develop a QMS I would find this a really helpful tool.
Thomas John Rose 9 Mar 2023
Thanks Jaqualine. I'll get on and add some more detail.
Comments are now closed for this post.