Ofrah Muflahi
Professional Lead Quality Lead in Charity Sector
Royal College of Nursing
England - national
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Thomas John Rose posted an update in the group Quality Management in Healthcare 1 day ago
How could PSIRF and a QMS work together? Could there by synergy between the two? Please post your thoughts.
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Thomas John Rose posted an update in the group PSIRF – Patient Safety Incident Response Framework 1 day ago
How could PSIRF and a QMS work together? Could there by synergy between the two? Please post your thoughts.
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Thomas John Rose posted an update in the group Quality Management in Healthcare 1 day, 23 hours ago
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Thomas John Rose posted an update in the group Quality Management in Healthcare 6 days, 1 hour ago
NHS England is currently seeking views on whether the existing Never Events Framework remains an effective mechanism to drive patient safety improvement.
Join in the discussion – Webinar Wed 1st May 17:00 – 18:30 BST
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Thomas John Rose posted an update in the group Service Design 6 days, 1 hour ago
NHS England is currently seeking views on whether the existing Never Events Framework remains an effective mechanism to drive patient safety improvement.
Join in the discussion – Webinar Wed 1st May 17:00 – 18:30 BST
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Thomas John Rose posted an update in the group Culture of Continuous Improvement 6 days, 1 hour ago
NHS England is currently seeking views on whether the existing Never Events Framework remains an effective mechanism to drive patient safety improvement.
Join in the discussion – Webinar Wed 1st May 17:00 – 18:30 BST
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Thomas John Rose posted an update in the group Philosophy and ethics for health care improvement 1 week ago
Did anyone read my comments on the ‘Keeping scepticism alive in health care improvement’ blog? I think that a really interesting and valuable (particularly in terms of ‘quality’) discussion regarding the difference between service (product) and process. In addition to these two aspects there is the input from the clinician. These three…Read more
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In terms of service VS process, I’d say in the NHS we operationally tend to think about all at the same time, the processes needed to deliver the care, the clinical decision points and the actual care, both for individual patients and as a system serving many patients. We do also look at just the experience of patients as ‘touchpoints’ often…Read more
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As you stated above ‘in the NHS we operationally tend to think about all at the same time’, as a result there are NO good examples from the NHS that explain why I think the NHS would benefit from dissecting these further. But – after almost 50 years as an active member of the UKs Chartered Quality Institute (CQI) and a number of years as a Fellow…Read more
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Thomas John Rose posted an update in the group Quality Management in Healthcare 2 weeks, 1 day ago
Do you know the difference between the two types of Quality Improvement (QI) and the difference between Quality Improvement (QI) and Continuous Improvement (CI)? Please reply with a yes or no to each question.
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Yes
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Thanks. I’ll just wait a bit to see if any of the other 217 members if the SIG reply then I’ll respond.
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To us, QI and CI are interchangeable so interesting to understand the difference. Not sure I was aware there were only two types of QI – although there are many different methods.
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I have found that it is common to see these terms used interchangeably in the NHS. I have also found it helpful to differentiate them, as it is often assumed that if you are using QI then you are doing CI, but that isn’t usually the case. CI requires a systematic approach to using QI methods as part of normal operational management, alongside…Read more
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I’ll let the questions run a bit longer and then I’ll explain the differences. QI and CI are most certainly very different.
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the difference between the two types of Quality Improvement (QI)? – NO – is there more than one?
the difference between Quality Improvement (QI) and Continuous Improvement (CI)? – in a way, QI is done just before every audit visit. CI is never finished.
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Thanks for your relies so far. Only another 214 members to reply!
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Great question – but not sure this is a yes/no question. In health there are so many projects on the go, with little control around methods and tools, with many clinicians taking on change projects without the support/expertise of project managers. Many tools may be useful in project planning and control, and common to QI, CI and service…Read more
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I think it’s a No but great answer with loads of points to address later. Thanks.
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No, but am very interested to understand the difference. My organisation is perhaps moving from QI to CI and a google search did not tell me much, but I found this Warwick Business School paper useful that *I think* tries to describe the differences (does this meet your definition?)…Read more
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I have a lot to say in reply to your great comment Nancy. I’ll wait to see if there are any more comments then reply to them all. Thanks.
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Great question. There is definitely a potential for these to work together!
PSIRF is all about getting away from an approach to incident management that emphasises investigating and responding to every incident but instead focusing on whether we are learning anything from incidents and thinking about tackling common issues in a more systematic…Read more
We haven’t managed to align them yet Jem! Working on using a QI approach to implement PSIRF as well as a QI approach to improve performance on harm prevention. We are in the early stages but I think having the QMS framework within the larger plan makes sense- something for us to work on. I think there is an opportunity to learn from aligning…Read more
We’re pulled together a whole series of standards together into one framework, which we are piloting. Will keep you posted on how we get on
Jit – from what I have seen of your framework for quality standards, (thanks for the sneak peek) it is a fantastic bit of work. I can’t wait to see it in full one day (if possible)? I’m sure there will be many of us seeking to learn and benefit from your brilliant hard work!