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Improving Staff Wellbeing: Using the ‘Your Voice’ Digital Reporting Tool

This project will test implementing 'Your Voice' (a real-time reporting platform to identify and prevent harassment and bullying across Leicester Leicestershire &Rutland ICS) to improve staff wellbeing and case management

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  • Shortlisted idea
  • 2022

Meet the team

Also:

  • Haseeb Ahmad, Head of EDI, LPT
  • Rebecca Carlin, Senior OD and Workforce Manager, People & Innovation, LLR CCGs
  • Edel Concannon, Freedom to Speak Up Guardian, UHL
  • Bina Kotecha, AssociateDirector Systems Leadership&OD
  • Gemma McCall, CEO, Culture Shift
  • Aloma Onyemah, Director of EDI, University College London
  • Rebecca Wakefield, Senior Relationship Manager, Culture Shift

What is the challenge your project is going to address and how does it connect to the theme?

We are working with colleagues across our Leicester, Leicestershire and Rutland (LLR) health and care system with the aim to improve the health and wellbeing of our staff by growing our culture of civility and respect where people feel safe, happy and supported at work.

As part of our journey, we worked collaboratively to explore the ways in which we could implement a digital solution (Your Voice) that could enhance the reporting of incidents of bullying and harassment across our Integrated Care System (ICS).  This work formed one of our seven priorities (2021-22) as part of our LLR System People Plan and was enabled by our Equality Diversity and Inclusion (EDI) Taskforce.

Listening to our people we want to enhance our existing support with a web platform, available 24 hours, 365 days a year in order to encourage reporting from all our staff especially seldom heard groups and improved access for shift workers.

What does your project aim to achieve?

This project aims to create a system-wide online reporting tool for staff to report experiences of harassment, victimisation, and discrimination. Your Voice will provide staff working across the LLR health care system with access to an online reporting tool that allows them to:

  • Report an incident for themselves or someone else
  • Make a report anonymously
  • Report incidents where they experience or witness discrimination, harassment, victimisation and bullying  – including abusive behaviours of other colleagues, patients, and visitors
  • Access online support information, contacts and advice
  • Provide LLR organisations with an integrated management information system and to monitor the numbers of incidents, analyse themes and actions whilst adhering to information governance policies and procedures

The benefits from this will be that staff can report incidents in the way they feel most comfortable with increased opportunities and access for seldom heard groups of staff to feel safe to report and get support.

How will the project be delivered?

This project will be hosted on the LLR ICS Academy website and will be available to LLR health care staff (including bank staff), volunteers, and students on clinical placements. In the first phase of its implementation, the following organisations will be able to access Your Voice:

  • University Hospitals of Leicester NHS Trust
  • Leicestershire Partnership NHS Trust
  • LLR NHS Clinical Commissioning Groups

Other LLR System Wide partners may be able to access the Your Voice tool in the future after initial implementation and review takes place.

Working with Culture Shift, this project will use the learning from Universities (such as Manchester, Warwick, UCL) to successfully implement Your Voice as an intervention supporting and enhancing our current practice and our Active Bystander Programme (ABP).

We are working in collaboration with NHSE’s National Civility and Respect team and Culture Shift to establish rapid real world evaluation as part of the wider ABP work.

How is your project going to share learning?

We are sharing our learning through our LLR ICS Academy and will communicate our findings using our Active Bystander Programme collaboration with NHSE’s National Civility and Respect Team, our Health and Wellbeing Hubs, connecting with colleagues across our ICS systems.

We are keen to start a conversation with our Q community and create new connections for real world learning as we use a QI approach for this project more widely.

We are using social media as part of our generation of shared learning. See for example our podcast:  ‘Case study: changing workplace culture in the NHS, Aloma Onyemah’ https://insight.culture-shift.co.uk/ 

Underpinning all of our work is our people, and we will continue to engage and share ongoing learning with our staff networks (BAME, LGBTQ+, Asian and Women’s Networks, staff side) and our teams (Freedom to Speak Up Guardians, HR People Partners, Leaders and Managers across our system) amongst others.

How you can contribute

  • Critical Friends – helping us to improve and strengthen our implementation of the intervention alongside our work across our ICS partner organisations to ensure we reach seldom heard groups of staff and enable individuals to help us build a safe, happy place to work for everyone.
  • Collaboration – we would love to work with other ICS system colleagues across the country to explore and learn how a web based report and support tool can enhance our work to transform our cultures.
  • Experts – we are currently working with an incredible range of experts in the EDI arena and would always welcome further insights, observations and evidence to support our implementation and knowledge generation.

Plan timeline

30 Apr 2022 Engagement workshops: understanding our current state (mapping current report&support landscape)
31 May 2022 Engagement workshops: co-creating our future state (addressing gaps and opportunities)
15 Jun 2022 Project Steering group; detailed planning, agree impact and evaluation measures
25 Jun 2022 Launch 'Your Voice' at LLR 'Lead, Connect and Care' Festival
1 Jul 2022 Ongoing Governance through ABP Steering Group and LLR EDI Taskforce
30 Sep 2022 Mid-term collation of feedback: initial learning from Your Voice analytics
31 Dec 2022 Continuous learning and feedback from June 22 assessed
31 Mar 2023 Final Evaluation Report: initial communication of results with LLR partners
31 May 2023 Final evaluation and learning shared widely across ICS systems

Comments

  1. Love this - great example of engaging staff across complex health care systems and really impressed with how this initiative is weaving in the equality and diversity agenda.

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