What counts as a good conversation in QI? How can we have more of them? Join us to explore in a friendly, constructive space.
First, we’ll distinguish between the technical and relational in health care quality and improvement. We’ll consider whether they are complementary, or divided. Can we have good conversations that encompass both the technical and relational, and also connect together different viewpoints? How?
This issue overlaps with other possible ways in which people in improvement may or may not be divided. For example, by having different priorities or areas of specialism – or by being closer to the front line or closer to management. To have conversations that work well, how should we navigate and recognise these differences?
The session will start with a series of short orientation talks:
- Hilda (Tools and resources Special Interest Group) will bring people into the space and talk about why we’re here.
- Vikki and Alan (Philosophy and ethics for health care improvement Special Interest Group) will explain why this topic matters.
We’ll explore a conversation with two speakers who have contrasting viewpoints, and which will be deliberately exaggerated for the purposes of exploration:
- Speaker one: why the technical and relational are completely compatible
- Speaker two: why the technical and relational are completely incompatible
The majority of the meeting will be given over to conversation, and dialogue about conversation, using Liberating Structures as tool to explore this topic further.