Member-led event

Getting to grips with QMS

In this one-hour conversation Jem Ramazanoglu and Tom Rose will get to grips with the challenge of building an effective Quality Management System in a central London NHS trust.

15 Jul 2024
13:00 – 14:00

The embedding of improvement into ‘management systems and processes’ is a core component of the NHS IMPACT approach that all NHS organisations are being supported to embed.

This online event brings together Quality Management veteran Dr Tom Rose and Jem Ramazanoglu, Quality Improvement Programme Manager at Central London Community Healthcare NHS Trust, for a conversation on how to overcome hurdles on the challenging path to creating and implementing an effective Quality Management System (QMS).

Jem will bring his experience of on-the-ground improvement challenges in areas such as strategy deployment, process design and process management, with the aim of creating:

  • Clear plans to deliver strategic priorities
  • Work designed to meet stakeholder, policy and regulator requirements
  • Robust compliance monitoring to ensure we minimise error
  • Targeted improvement

There will be an opportunity for participants to share their own QMS challenges, as well as ask Tom and Jem questions.

A brief overview of current and emerging QMS-related work being led by the Q team will also be shared.

More about the hosts:

Dr Tom Rose

Tom is Chartered Engineer, Quality Professional, QMS and process management veteran. Over the past seven years he has developed a roadmap and implementation framework through researching Process Management in the NHS as a Research Fellow at the University of Birmingham, to enable the NHS to transition to an effective QMS incorporating QI.

Jem Ramazanoglu

Having started with the NHS in 2008 as a Graduate Management Trainee, Jem joined the NHS Institute for Innovation and Improvement in 2010, delivering QI training and support for Trusts across the country. He joined Central London Community Healthcare NHS Trust (CLCH) in 2012 and has been leading their QI work ever since. Having spent the last few years piloting the introduction of a Quality Management System within the QI function, he is currently supporting the implementation of NHS Impact within CLCH. Jem chairs the North Central London QI Leads Network and is also a co-convener of a QMS Implementation Leads Network.

This event is organised by the Quality Management in Healthcare Special Interest Group.