Skip to content

Q logo

The first workshop is on 4-5th November, the second on 20-21st November. The course is residential.


University of Warwick.

We are pleased to invite applications for the fourth cohort of our Foundations in Patient Experience course, beginning on the 4th November 2019. The course is for people working in patient experience and the deadline for applications is the 4th October 2019.

Booking link and more info here

The course supports the following learning objectives:

Increase confidence in understanding, analysis and use of different types of data on patient experience.
Help people working in patient experience and engagement fully understand their responsibilities and work strategically as leaders in their field.
Strengthen knowledge of research evidence, its relevance to patient experience, to other patient and organisational outcomes.
Understand the historical and policy context for patient experience and efforts to improve it in the UK and internationally.
Strengthen the personal impact and effectiveness of students, confidence in role, skills in sense-making, influencing and collaborative working.
The course is structured into four modules. Total fees for the course, including learning materials and the residential, are £1500. The course is CPD-accredited with each module the equivalent of 8 hours of learning. Students may obtain The Point of Care Patient Experience certificate by submitting a piece of written work. The course promotes peer learning and offers opportunities to develop professional networks both during and beyond the course itself.

The course has also been accredited by the Institute for Leadership and Management (ILM). Students on the course benefit from one year’s membership of the ILM, providing access to ILM’s online resources.

We welcome applications from people working in patient experience within the NHS, Patient Advice and Liaison Service or third sector organisations concerned with patient experience.

Institute of Leadership and Management approved logo