In this webinar, we looked more deeply into the ‘Quality Planning’ part of Juran’s trilogy and how different approaches can be taken to understanding and planning for the needs of your population. We heard from Diana Hekerem & Chris Sutton of Healthcare Improvement Scotland and from Professor Toby Lowe of the Centre for Public Impact.

During the session we explored:

-The principles and mechanisms of human learning systems as they relate to the ‘quality planning’ element of quality management
– Different organisations’ challenges to apply and consider their own organisation’s practice against these levels
– How complexity affects definitions of quality and assessment of system ‘outcomes’

To catch up on our previous series of QMS, please find the recordings below:

• Series 1, webinar 1: “Everybody’s Business” – Quality management at an organisational level
• Series 1, webinar 2: “Putting the man on the moon” – aligning everyone to strategy https://www.youtube.com/watch?
• Series 1, webinar 3: ‘Work as done vs work as imagined’ – making quality management a daily reality
• Series 1, webinar 4: “Leading for Quality” – how do we lead where we are and bring people with us?