ZoomCatch up on the second webinar in our second series on Quality Management systems. We delved deeper into the Quality Control element of the Juran Trilogy to think about how daily continuous improvement can be supported through skilled coaching. During the webinar, we
- Looked at the principles of Toyota Kata coaching in relation to daily continuous improvement from Ann Hill, Head of Improvement Capability, NHS South West, and Peter Lowe, Director of Improvement at The Dudley Group NHS Foundation Trust
- Learned about the development of Quality Improvement Coaching from Sid Beech & Jem Ramazanoglu at Central London Community Healthcare NHS Trust
- Heard from current practitioners about the challenges & opportunities of experimenting in their own organisations
- Understood their own organizational practice in continuous improvement and consider how conversations could support greater improvement capability
Watch the webinar
To catch up on our previous series of QMS, please find the recordings below:
- Series 1, webinar 1: “Everybody’s Business” – Quality management at an organisational level
- Series 1, webinar 2: “Putting the man on the moon” – aligning everyone to strategy
- Series 1, webinar 3: ‘Work as done vs work as imagined’ – making quality management a daily reality
- Series 1, webinar 4: “Leading for Quality” – how do we lead where we are and bring people with us?
- Series 2, webinar 1: ‘Designing for people – quality planning using human learning systems and person- centred design’ – Quality Management Systems