Very much so – been having conversations around identifying our systems and processes lately and has caused quite a few blank faces

Hi Tom,

Personally I’d be interested in what good practice looks like in regards to identifying and designing processes, rather than how to improve them. My sense is that, if we get better at designing processes in the first place, we will have less improvement work required. Having started to learn more about the processes and techniques used…Read more

Definitely – am always looking to learn and understand more about process improvement

😀 Fair enough. I stand by what I said though. In the NHS we have a huge amount of expertise about how to improve healthcare processes. The biggest challenge that I have seen in my experience is that the processes we are trying to improve are rarely designed (and often not well managed). Processes often have evolved over time, with multiple…Read more

I’d be interested in attending, thanks.

Yes definitely interested. Currently working on similar in NHS Ayrshire and Arran, scotland