Tegid Rhys Williams
Service Improvement Manager
Betsi Cadwaladr University Health Board
Wales
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Thomas John Rose posted an update in the group Service Design 4 weeks ago
Just a thought:
What is Process Intelligence?
Process Intelligence is the practice of gaining insights into an organization’s operations. It involves obtaining visibility into processes, collecting and analyzing relevant data, understanding how these processes function, and using this knowledge to identify areas for improvement. This approach…Read more -
Andrew Ware and
Mike Fealey are now friends 1 month ago -
Thomas John Rose posted an update in the group Quality Management in Healthcare 1 month ago
Would any members of this SIG be interested in a webinar on how to:
- Identify
- Document, and
- Improve
An NHS process? Please Reply or Like if you are interested.
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Very much so – been having conversations around identifying our systems and processes lately and has caused quite a few blank faces
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Hi Tom,
Personally I’d be interested in what good practice looks like in regards to identifying and designing processes, rather than how to improve them. My sense is that, if we get better at designing processes in the first place, we will have less improvement work required. Having started to learn more about the processes and techniques used…Read more
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I disagree Jem. If the webinar is supported, and support from members looks to be good so far, I will cover, in detail, all of your points.
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I’m not sure what you disagree with but if you are covering those points then that would be great 🙂
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Everything – but in the nicest possible way.
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Agree with Jem and have similar observation, and the use of language such as “engineering” can be off putting to some and there are lots of human factors and design thinking involved in good process design and a collaborative approach is essential
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Lets get on with it then. I’ve been talking about it for a long time now. I do know how to do it!
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Definitely – am always looking to learn and understand more about process improvement
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😀 Fair enough. I stand by what I said though. In the NHS we have a huge amount of expertise about how to improve healthcare processes. The biggest challenge that I have seen in my experience is that the processes we are trying to improve are rarely designed (and often not well managed). Processes often have evolved over time, with multiple…Read more
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I’d be interested in attending, thanks.
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Yes definitely interested. Currently working on similar in NHS Ayrshire and Arran, scotland
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Thomas John Rose posted an update in the group Service Design 1 month ago
Would any members of this SIG be interested in a webinar on how to:
- Identify
- Document, and
- Improve
A NHS process? Please Reply or Like if you are interested.
-
Thomas John Rose posted an update in the group Quality Management in Healthcare 1 month, 1 week ago
What is quality? See: https://www.quality.org/what-quality
I have been an active member of the Charted Quality Institute since September 1982
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Thomas John Rose posted an update in the group Quality Management in Healthcare 1 month, 1 week ago
Integrating Safety and Quality management in aviation. A good example for the NHS
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Thomas John Rose posted an update in the group Quality Management in Healthcare 1 month, 1 week ago
I review quality related books for the Chartered Quality Institute (CQI). The last two book are of particular interest for the NHS with it’s proposed drive to use AI applications in the delivery of its Services. These two books are: Trust Me: ISO 42001 AI Management System, Greg Hutchins and Margaux Hutchins and IT Governance – An international…Read more
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Thomas John Rose posted an update in the group Quality Management in Healthcare 1 month, 1 week ago
Was anyone on the NHS Impact QMS call today at 10am? What did you think? My thoughts later!
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I liked it. I did pick up the key concept about design of work that I felt could have been more clearly framed, but I think the session will help people move forward in their understanding. It definitely felt like one of the better attempts to summarise QMS in NHS terms. I’m interested to hear your thoughts… I’m guessing that you might have…Read more
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No i was delivering training. Is it available anywhere as a recording?
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Not yet. I’ll post when available, If I can.
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Thank you Thomas, very helpful indeed.
Process Illiteracy seems to be the starting point in many organisations, so there is a lot of room for improvement.
For german-speaking readers:
https://www.din.de/de/service-fuer-anwender/normungsportale/gesundheit/aktuelles/qualitaetsmanagement-im-gesundheitswesen-977732
Thanks Mark. Do you know of any German hospitals that are implementing the standard? Yes ‘process’ is the starting point for the resolution of many important issues in the NHS. My next Q webinar will be all about ‘process’. No date fixed yet, maybe December/January.
Hi Thomas. Living in Switzerland I do not know much about the situation in Germany. Here I am working at the other end of the Health System, supporting mainly elderly patients and their relatives to cope with inefficient, sometimes inexistent cooperation between a multitude of players within the Health System. Therefore I do not have an overview…Read more
Hi Tom, a new word to me and guess this is related to process mining and our capabilities in data analytics?
That’s right Isabel and It’s so so important. First though, processes have to be understood, defined, documented, standardised, and managed. The NHS need to understand how to do this. It’s not the same as Lean! I’ll talk about some of this on my webinar on Wednesday and will be talking about how to do it on my following webinar in…Read more