Senior Improvement Manager
National Collaborative Commissioing UnitWales
Senior Improvement Manager for Emergency Department Quality & Delivery Framework
Q connector for Wales. Previously won a Q Exchange bid for the 'Repeat Prescribing through Co-design' work and was named a 'Super Connector' during the Q exchange event for connecting the frequent attenders work in Oxford to the Welsh Emergency Department Frequent Attenders Network, which I support.
Currently on secondment from Improvement Cymru.
I co-ordinated the Pharmacy in Practice Community of Practice for Wales for 5 years, utilising the frameworks of Wegner and applying the liberating structures of the Plexus institute.
Interested in applied complexity science to health. Member of MetaPH & regular user of the Sant Fe Institute for Complexity MOOC's. I apply the Cynefin framework and sensemaking when applicable to the help; helping others to explore news ways of working.
Diagnostic Radiographer by background, interested in decision making, behavioural change & MDT working.
Portfolio includes HSJ award winning radiographer led emergency pallative cancer pathway, supporting MediWales award winner : Collaboration with NHS and supporting NHS Wales Award Winning team for work in Primary Care. I've been involved in work around repeat prescribing, antimicrobial resistance, atrial fibrillation, primary care early years, community paramedics & primary care dietetics.
Previously worked for Cardiff & Vale UHB radiology in Nuclear medicine & Magnetic Resonance Imaging (MRI); keeping my hand in with the latter.
My change in career occurred after my first project to improve the experience for claustrophobic patients in MRI by using improvement, development and psychological techniques.
I've further developed my knowledge around the behavioural sciences, service improvement in open systems and systems thinking.
Motto - "Everyday is a school day"
Q Exchange ideas
Andy Ware describes the way of working which has emerged in the last 3 years; the Improvement Practitioner or Practice Facilitator model.
The primary care improvement team at 1000 Lives Wales were delighted to receive Q Exchange funding last year for a project focusing on improving repeat prescribing systems and have delivered two workshops of the ‘Opportunity Costing’ method.
Repeat prescribing through co-design is one of the projects to win Q Exchange funding. In this update, we describe what we have been doing behind the scenes and what is going on right now.
Areas of interest
- Analytics and data
- Children and young people
- Digital technology
- Emergency medicine
- End of life care
- Integrated care
- Mental health
- Patient and public involvement
- Patient experience
- Patient safety
- Primary care
- Public health
- Quality improvement
- Wider determinants of health
- Psychology for Improvement
- Allied Health Professions in Quality Improvement
- Q Exchange 2018 Award Holders
- Applying behavioural insights in healthcare
- Medicine Management
- Urgent and Emergency Care
- Primary Care
- Communities of Practice
- Q Connectors
- Complexity Approaches to support Quality Improvement