Peter Dudgeon
Director PD Transformations
PD Transformations LTD
England - Yorkshire and Humber
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Peter Dudgeon posted a new activity comment 3 months, 3 weeks ago
Thank you for sharing this – I’ll take a look. I’ll be really interested to see how long they had the accreditation in place before letting it go ie. whether this deeply instilled quality so that the accreditation was no longer required, or whether it was a brief experimentation with accreditation. Thanks again. BTW, that quote on models, is one…Read more
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Peter Dudgeon posted a new activity comment 3 months, 3 weeks ago
Hi Both. Tom, If there is no gap between patient need/service expectation and service delivery/perception of delivery, we can all pack up and go home (have I understood you correctly?) Of course that gap exists, that gap is a universal truth. The issue is that – without QMS – we cannot understand that gap or seek to close it. When you say Juran’s…Read more
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Peter Dudgeon posted an update in the group Quality Management in Healthcare 4 months ago
Further to Rollo’s update. I echo how good Juran’s Quality Handbook Is. There is a quality gap model in there, which I’ve always had in mind when thinking about quality. I’ve given it a healthcare flavour here:
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If you don’t understand what Quality Planning, Quality Improvement and Quality Control are then you will never close the Quality Gap. This is NOT the same Quality Improvement as the QI undertaken by the NHS. The NHS have NO Quality Planning and NO Quality Control as described by Juran.
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I’m loving these conversations! I’m pretty new to healthcare QMS coming from a frustrated former risk manager, i’m learning a lot form these posts and just ordered my Juran Quality Handbook.
Really enjoyed the quality gap model graphic @peterdudgeon thank you
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See my comments above. There is no gap in the NHS because despite what Trusts may say the Juran Trilogy is non-existent in the NHS.
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Hi Both. Tom, If there is no gap between patient need/service expectation and service delivery/perception of delivery, we can all pack up and go home (have I understood you correctly?) Of course that gap exists, that gap is a universal truth. The issue is that – without QMS – we cannot understand that gap or seek to close it. When you say Juran’s…Read more
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Ok, you say there are gaps, I say there are total voids with absolutely nothing there to fill them. That’s not the same as a gap! I do agree that some regulated areas in Trusts do not have these voids. I don’t disagree with the value of the diagrams I just say that currently they are difficult to apply to the NHS.
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This is a very interesting discussion to follow. While discussing various management systems, such as QMS, IMS, or ISO 7101, it’s noteworthy that Denmark abandoned accreditation nearly 10 years ago. This decision offers valuable insights for the UK Government and the NHS. The challenge lies in the complexity of these systems, and there is no o…Read more
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Thank you for sharing this – I’ll take a look. I’ll be really interested to see how long they had the accreditation in place before letting it go ie. whether this deeply instilled quality so that the accreditation was no longer required, or whether it was a brief experimentation with accreditation. Thanks again. BTW, that quote on models, is one…Read more
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Peter Dudgeon posted an update in the group PSIRF – Patient Safety Incident Response Framework 6 months ago
Hi Everyone. I’m currently looking at progress against PSIRF implementation in Moorfields and wondered how others were judging the progress towards PSIRF implementation. Progress against the 4 aims? Progress against the ‘organisational musts’ as outline by national guidance? Other measures of success/ progress? Would also be good to hear how far…Read more
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Hi Peter. Its a great question and one which I may have some answers to in July as im undertaking a national survey to learn about organisations’ use of the PSRIF Learning Response Tools with a particular focus on After Action Review. (since that is my specialist interest.) The responses won’t answer your question precisely, but will help give…Read more
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Hi Pete and Judy,
I have a related query: is there a maturity model that comes with PSIRF, or is anyone creating one?If anyone’s interested in how to identify the most fruitful targeted learning relationships (between orgs, ICSs etc) for the key aspects of PSIRF, I have some ‘River’ and ‘Stairs’ diagrams created by Q member Chris Collison, that…Read more
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HI Matthew could you possibly share this with me? wendy.stobbs@healthinnovationmanchester.com
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Hi Matthew – it is a really interesting idea and one i am interested in creating re a maturity model to help Trust’s self assess PSIRF/systems thinking application. It is good to know there is wider interest in this 🙂
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Hi Matthew Could you share Chris Collinsons maturity model please . Thanks Barbara
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Hi, I would also be interested in seeing the maturity model, many thanks Katie
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Peter Dudgeon joined the group PSIRF – Patient Safety Incident Response Framework 6 months, 1 week ago
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Peter Dudgeon posted a new activity comment 2 years ago
The link between employee engagement and quality is well established. ‘Happiness is doing something worthwhile’ – if you are working with colleagues to create quality products or services, you are likely to be motivated and effective. That engagement often needs channelling (encouragement, direction and coaching) to meet collective quality goa…Read more
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I manage my finances, I manage my time, I manage pension ……. etc and, most importantly to me I manage my work. That’s what I get paid for (or was prior to retierment). If I called it anything else I’m not sure that anyone would know what I was talking about.
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Peter Dudgeon posted an update in the group Quality Management in Healthcare 2 years, 9 months ago
Very timely that this group has been set up – looking forward to contributing and hearing the views of others.
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Peter Dudgeon joined the group Quality Management in Healthcare 2 years, 9 months ago
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Ok, you say there are gaps, I say there are total voids with absolutely nothing there to fill them. That’s not the same as a gap! I do agree that some regulated areas in Trusts do not have these voids. I don’t disagree with the value of the diagrams I just say that currently they are difficult to apply to the NHS.