Naseeb Ezaydi
Research Assistant
School of Medicine and Population Health, The University of Sheffield
England - Yorkshire and Humber
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Hilda Campbell MBE posted an update in the group Service Design 1 month, 2 weeks ago
Podcast on co production and design
This podcast may be of interest https://www.youtube.com/watch?v=JKWXhG3GPRy Created with AHP QI Thanks @JoKitchen
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Melissa Simmonds joined the group Co-production 1 month, 3 weeks ago
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Joriam Ramos posted an update in the group Co-production 1 month, 3 weeks ago
Are you struggling with finding effective ways to support trauma-affected individuals in your health and social care practice?
📌 Aug 14th (Wednesday) – Register here
Join us for an insightful session on “Trauma-Informed Health and Social Care: How to Use Capacitar,” where you’ll discover effective tools to assess and mitigate the long-term…Read more
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Stephanie French joined the group Measurement for Improvement 1 month, 3 weeks ago
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Stephanie French joined the group Culture of Continuous Improvement 1 month, 3 weeks ago
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Stephanie French joined the group Coaching Improvement 1 month, 3 weeks ago
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Thomas John Rose posted an update in the group Service Design 2 months ago
Here is a question – What is the starting point for a Service design? Just a one or two word answer please.
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Answer 1: User needs (https://www.gov.uk/guidance/government-design-principles#start-with-user-needs)
Answer 2: Start anywhere, follow everywhere (https://www.heartoftheart.org/?p=1196)
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Organisational Strategy (to make sure we only do SD for services we actually should be offering).
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SD – Service Design?
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The actual request from individual customers
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What impact?
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What impact the newly designed Service has or what impact the proposed Service may have?
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What impact on the lives of people whose health is being challenged. Guess the end product, does the service improvement improve people’s lives? I often think of the cake analogy, there is this amazing cake, full of amazing ingredients prepared by an amazing pasty chef and everyone says how wonderful it is and admires it and all the work that went…Read more
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Thanks for that thought Hilda. I see that can be very effective in logical situations. Another approach, more suited to transformation, is to understand that the outcome softened a design is something that we do not yet know. Then we can work with ‘customers’ together to see what design and therefore what outcomes we can achieve. This then allows…Read more
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Hi John
Thanks for that reflection. This case study may be of interest, it shares a journey which took decades of working and learning together to transform community based mental health services https://www.iriss.org.uk/resources/case-studies/cope-scotland
I would perhaps reframe my two words as originally invited by Tom to be ‘Be Flexible’ 🙂
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There are some interesting responses to my question. I’ll post my thoughts when I get back from a couple of weeks in the mountains.
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Sid Beech posted an update in the group Coaching Improvement 2 months ago
Contracting / Setting ground rules as a QI Coach – would anyone be interested in co-facilitating a session on this SIG?
Hi all – keen to explore different approaches to support QI coaches with explaining their role, setting ground rules, agreeing ways of working etc. i.e. contracting. It’s something we all do to varying degrees and it’s a common…Read more
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Dear Sid,
I am the QI coach at LWNHUT. In this role for the last 2.5 yrs I have “coached” the trust transformation fellows, taught on some of our QI training programme acted as informal advisor to our CI lead
I dont have a formal “coaching” qulification and have had a few 1-2 day courses. So I wouldnt call myself a coach. I probably have a hybrid…Read more -
Hi Sid, I would be happy to support – either sharing what we do at HHFT for QI Coach contracting or sharing experiences, or attending as a participant – whatever is most helpful.
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Thanks Charles and Clare. I think it’s important to reflect our different experiences – there’s no set definition or way of being a coach – I just thought it would be nice to do a bit of sharing and then have a discussion within the SIG. I’ll drop you both an email now.
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Thanks, but when I go to the link, it is missing!
that is strange , here is the link again https://www.youtube.com/watch?v=JKWXhG3GPRY I don’t know why the link above isn’t working, if this doesn’t work try and cut and paste it into google as it is there 🙂
It had a y instead of a Y at the end.
ahh thanks again 🙂