Mandy Townsend
Associate Director
Innovation Agency
England - North West CoastEngland - national
Member's groups
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Process Visualisation in the NHS
This SIG will look at identifying and documenting, in flow chart format, process management in the NHS, both clinical and administrative processes are addressed. The structure of the Process Visualization set will […]
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Communities of Practice
The group aims to bring together people who are interested in setting up Communities of Practice, or have already set them up, to share their experiences and knowledge.
This group is co-convened by Cleo […] -
Complexity Approaches to support Quality Improvement
This group will consider the impact of emerging theories around complex systems – such as complex responsive processes, Dialogic OD and systems thinking – on how we approach quality improvement. It will also foc […]
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Q in the North West Coast
We have a collaborative space on Facebook for people who are members of the Q Community in the North West Coast. It was set up by the Innovation Agency who are leading on communications for the community, to e […]
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Learning from Excellence
Whilst it is important to learn from events where things have not gone well, the majority of healthcare interactions go safely. Despite this, we have focus the much of our learning about safety from adverse […]
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Human-Centred Design in Health and Care
Design thinking is increasingly used in industry to ensure the user is the focus of the final product. There is now a growing movement looking at how design thinking can be used in health and care improvement […]
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Bridging Networks
The ‘Bridging Network’ is a Special Interest Group for anyone interested in quality improvement across health and social care whether they are at the front line, in the board rooms, in the community or primary car […]
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Ambulance Services and QI
Leading on quality improvement initiatives and developing quality improvement capability across pre-hospital care requires different approaches to other types of quality improvement. This group offers a space to […]
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Q Visits
This is a place to continue conversations from any of the Q Visits held to date. Use this space to share updates on new insights, resources, and any progress or challenges you’ve encountered since applying your […]
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Improvement Research Network
The purpose of this community is to bridge the gap between academics involved in the fields of improvement and implementation science and improvement practitioners. The SIG will create a forum that enables […]
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Evaluation
Appropriate good quality evaluation is essential component of quality improvement. This group has been set up to link members who have experience, expertise and an interest in the evaluation of quality […]
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Q Connectors
A network for members who love connecting people and ideas across boundaries (and who can help push the boundaries of what’s possible for all of us in Q).
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Closing the gap: developing improvers for a complex world
This group will offer a space to explore and share together practical techniques for supporting our inner journeys towards transformed individual capacities for real world impact (in health, communities, […]
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Reducing Diagnostic Errors
Diagnostic errors are a common cause of patient harm. This can happen when a diagnosis is missed, wrong or delayed and it is estimated 11 in every 10 diagnoses are wrong. Diagnostic error is most likely the thing […]