Louise Smith (She/Her)

Marketing and Communications Manager, Q

Q

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Member's groups

  • Q Groups (SIGs) Leads & Conveners

    A closed group for active leads & conveners of Q special interest groups (SIGs) to share experiences, challenges and best practices, request help/support, explore cross-SIG collaboration, and more.

    The aim is […]

  • Applying behavioural insights in healthcare

    The latest insights from behavioural science help us better understand all of the factors that influence people’s behaviour – that’s patients and the public as well as healthcare staff. This helps us create more […]

  • Liberating Structures in healthcare

    This is a place to share tips, tricks, challenges, plans, ’strings’ and more around using ’Liberating Structures’ for health and care improvement.

    We also meet online on the first Thursday of each month (see […]

  • Q in Cymru / Wales

    Welcome to the Q in Wales forum!

    Members from across Wales, and can come here to share ideas, events or put a request in for advice from other members.

    Members can expect to get updates on local activity, get […]

  • Impact and power of storytelling in health

    This group is convened by Lesley Goodburn.

    This a group to explore the use of storytelling in healthcare looking at the use of stories in improvement as well as therapeutic interventions. The group will look […]

  • Co-production

    In co-produced health care, organisations work with people who use services, carers and communities in equal partnership. It’s easy to do it wrong and quite hard to get it right, but it isn’t rocket science, and […]

  • Making use of patient experience

    Do we over-measure patient experience? Are we helped by the Friends and Family Test, CQC patient surveys, NHS Choices star ratings, Patient Opinion snapshot comments, local Healthwatch reports, Trust and CCG […]

  • Sketchnote

    The Q Community includes many people who are realising that there are other ways to record what you learn at events – a more visual form of taking notes known as Sketchnotes.

    Join us as we explore the world of Q […]

  • Sustainable Healthcare

    Sustainability is a domain of quality in healthcare. Sustainable value considers patient and population outcomes against environmental, social and economic costs (the ”triple bottom line”). Sustainable value can be […]

  • Q Visits

    This is a place to continue conversations from any of the Q Visits held to date. Use this space to share updates on new insights, resources, and any progress or challenges you’ve encountered since applying your […]

  • Decarbonisation within NHS Wales

    The group is designed for those who want to discuss decarbonisation and related improvement ideas for Wales. During the COVID-19 pandemic, the world saw amazing improvements in the environment to show us what is possible. Decarbonisation can lead to huge gains in preventing and reducing ill-health.

  • Creating collective responsibility to reduce delays in elective pathways

    This group has been created as part of the latest Q Lab project on creating collective responsibility to reduce delays in elective pathways.

    Those involved in the project are invited to join, as well as other Q […]

  • Q Exchange 5 teams

    A space for Q Exchange 5 project teams to come together to share questions, experiences, learning and ideas.

  • Embedding Improvement in Systems

    A closed group space for participants taking part in our Embedding Improvement in Systems series.

    This group is convened by Darren Wright.

  • Q Exchange 2018 Award Holders

    This group is a space for Q Exchange 2018 award holders to connect and share.