Hi Olivia,

Thanks for the welcome!

I work in the NHS Sustainable Development Unit, managing our approach to operationalising activity across the system in partnership with regions and grass-roots networks. At the moment we’re putting together our interim plan to get the NHS to net zero before 2050. I’m working on a few of the workstreams,…Read more

A Model of Care and its associated processes, incorporating a Process Management System, could work wonders for establishing more sustainable healthcare. A greater understanding of what everyone does at work rather than measuring outputs will facilitate improvement and sustainability. Unfortunately this approach is not given a lot of consideration.

Thanks Sarah, this aligns quite nicely with our thoughts so that’s helpful! We’re thinking it means different things at different levels of the system – at a strategic level, it’s about the strategy/policy framework that dictates how care is delivered. In patient interactions, it is literally the choice of care delivered to the patient. So really…Read more

Olivia,
All work activities undertaken by the employees or systems of an organization are part of one process or another. Typically employees in an organization are part of one or more work groups. Each workgroup may, for example, be responsible for say 20 key processes. Each process, typically, should be designed to have a maximum of say 8…Read more

Thank you, Thomas @thomasjohnrose.

I agree that process maps are a key tool in designing sustainable healthcare; one needs to know where one is before redesign can start…and, as you say, many people are not clear on the process, especially beyond their individual role or their team’s roles. Process maps can help open up people’s view to…Read more

Olivia, Flexibility of thinking and responsiveness of all employees (and all other stakeholders) is absolutely essential for the design and maintenance of a good Process Management System. I certainly would not be happy with a tightly process-driven environment. It is a fact though that certain processes, particularly those with a high patient…Read more

Thank you, Thomas @thomasjohnrose, for your helpful and full reply!

Last but not least – Please have a look at ‘National patient safety syllabus 1.0 Training for all NHS staff’, published January 2020. This document describes what UK business calls a Process Management System.