Olivia,
All work activities undertaken by the employees or systems of an organization are part of one process or another. Typically employees in an organization are part of one or more work groups. Each workgroup may, for example, be responsible for say 20 key processes. Each process, typically, should be designed to have a maximum of say 8…Read more

Thank you, Thomas @thomasjohnrose.

I agree that process maps are a key tool in designing sustainable healthcare; one needs to know where one is before redesign can start…and, as you say, many people are not clear on the process, especially beyond their individual role or their team’s roles. Process maps can help open up people’s view to…Read more

Olivia, Flexibility of thinking and responsiveness of all employees (and all other stakeholders) is absolutely essential for the design and maintenance of a good Process Management System. I certainly would not be happy with a tightly process-driven environment. It is a fact though that certain processes, particularly those with a high patient…Read more

Thank you, Thomas @thomasjohnrose, for your helpful and full reply!

Last but not least – Please have a look at ‘National patient safety syllabus 1.0 Training for all NHS staff’, published January 2020. This document describes what UK business calls a Process Management System.