Catherine Robson
Snr Project Manager - Research and Evaluation
NHS England
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Kim Anderson joined the group Q Improvement Framework Resources 3 weeks, 2 days ago
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Sid Beech posted an update in the group Quality Management in Healthcare 3 weeks, 3 days ago
Join the QMS Coffee Trials Friday 25th Oct 12.30-1.30pm
A lovely opportunity to network with like-minded peers who are curious about QMS and its implementation in healthcare. Open to all – the sessions run monthly.
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How did it go?
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Thomas John Rose posted an update in the group Quality Management in Healthcare 3 weeks, 3 days ago
Just a thought:
What is Process Intelligence?
Process Intelligence is the practice of gaining insights into an organisation’s operations. It involves obtaining visibility into processes, collecting and analysing relevant data, understanding how these processes function, and using this knowledge to identify areas for improvement. This approach…Read more -
Maria Dorthea Skov posted an update in the group Culture of Continuous Improvement 3 weeks, 5 days ago
Curious about Appreciative Inquiry? A strengths-based approach to creating change.
Then come experience it practice with the Liberating Structures group on Thursday 7th November 12-1pm when we’ll be trying out Appreciative Interviews together.
Appreciative Interviews is a group storytelling exercise that can help liberate spontaneous momen…Read more
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Karishma Samir joined the group Culture of Continuous Improvement 1 month ago
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Sharon Skee Harrison joined the group Culture of Continuous Improvement 1 month ago
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Thomas John Rose posted an update in the group Quality Management in Healthcare 1 month ago
Would any members of this SIG be interested in a webinar on how to:
- Identify
- Document, and
- Improve
An NHS process? Please Reply or Like if you are interested.
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Very much so – been having conversations around identifying our systems and processes lately and has caused quite a few blank faces
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Hi Tom,
Personally I’d be interested in what good practice looks like in regards to identifying and designing processes, rather than how to improve them. My sense is that, if we get better at designing processes in the first place, we will have less improvement work required. Having started to learn more about the processes and techniques used…Read more
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I disagree Jem. If the webinar is supported, and support from members looks to be good so far, I will cover, in detail, all of your points.
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I’m not sure what you disagree with but if you are covering those points then that would be great 🙂
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Everything – but in the nicest possible way.
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Agree with Jem and have similar observation, and the use of language such as “engineering” can be off putting to some and there are lots of human factors and design thinking involved in good process design and a collaborative approach is essential
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Lets get on with it then. I’ve been talking about it for a long time now. I do know how to do it!
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Definitely – am always looking to learn and understand more about process improvement
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😀 Fair enough. I stand by what I said though. In the NHS we have a huge amount of expertise about how to improve healthcare processes. The biggest challenge that I have seen in my experience is that the processes we are trying to improve are rarely designed (and often not well managed). Processes often have evolved over time, with multiple…Read more
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I’d be interested in attending, thanks.
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Yes definitely interested. Currently working on similar in NHS Ayrshire and Arran, scotland
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Peter Cosgrove joined the group Measurement for Improvement 1 month ago
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