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Louis Faber

Improvement Facilitator

Central London Community Healthcare NHS Trust

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  • 📌 Busy Clinical Environments—what if a simple approach could enhance both staff wellbeing and patient care in the NHS?

    🗓️ Nov 22nd, register here

    Join Dr Clare Gordon and Dr Rachel Arnold for an insightful session exploring the power of Appreciative Inquiry (App Inq) in healthcare. Through two case studies from maternity and stroke services, t…Read more

  • I know you mentioned the ISO Standard (BS ISO 7101:2023) Healthcare organisation management – Management systems for quality in healthcare organisations – Requirements in the last few days on here Thomas. I’d be interested to develop an understanding of any healthcare organisations that are implementing the ISO standard please or are thinking…Read more

    • I am working with one large Trust to help design and implement a QMS to this ISO Standard. I’m sure that some others may be but I don’t know which. I do no that several other Trusts are interested in the standard as you can see from comments in this SIG. This week I’ll be posting questions and answers from my last webinar. A number of questions…Read more

    • I am very curious of the adoption of ISO 9001 standards within hospital settings currently, particularly at the ORGANISATION level rather than limited to individual departments or service lines. Having a clear picture helps us examining existing implementations in other UK hospitals, also help identify potential gaps and inform our own approach,…Read more

      • I think that ISO 7101 is the standard that the NHS should use at the organisation level and for main Trust delivery of care. Other areas that have specific requirements like Labs, Pharmacy and Radiology should use a management system based on Annex SL, as is ISO 7101 (and ISO 9001). An Integrated Management System could then be used to manage…Read more

      • It’s important that Trusts see the full picture rather than just look at individual Departments and Services. The full picture is looking at ‘performance’ right across the organisation.

  • Today at Noon! Don’t Miss Out on a Great Chance to Connect with other Q members 🤝

    🗓️ Nov 11th, 12:00 PM – Register here

    Join our Q Connect Call—a 25-minute, facilitated Zoom gathering designed to spark meaningful connections with fellow Q members.

    In just three rounds of guided conversation, you’ll get to know three different Q members who c…Read more

  • Today at Noon! Don’t Miss Out on a Great Chance to Connect with other Q members 🤝

    🗓️ Nov 11th, 12:00 PM – Register here

    Join our Q Connect Call—a 25-minute, facilitated Zoom gathering designed to spark meaningful connections with fellow Q members.

    In just three rounds of guided conversation, you’ll get to know three different Q members who c…Read more

  • Thanks so much to those who came along and participated in today’s meet-up and group trial of Appreciative Interviews. Special thanks to Gerry and Dominika for gently guiding us through the structure and holding space for discussion. 

    It would be lovely if you could spend 2 mins filling out this feedback form and help us continually improve the…Read more

  • Starting in 15 minutes: our Liberating Structures user groups meet-up on ‘Appreciative Interviews’ – for ‘Discovering and Building on the Root Causes of Success’: https://q.health.org.uk/event/liberating-structures-meet-up-2/

    Hope to see lots of you in a  few minutes.

    Matthew

  • Another month has flown by and tomorrow @12pm is our second to last Liberating Structures (LS) meet-up of 2024. 

    Come along to share and listen to stories of success and celebrate the accomplishments (big and small) of your peers, as we try out LS Appreciative Interviews together. 

    Register here: h…Read more

  • Next Joy in Work Curiosity Collective session happens next week Wednesday 13th Nov, 12:00-12:45.

    Our focus: spreading the joy (of successful QI / JiW  projects)

    We will cover (among other related things):

    • What makes a project successful and worth spreading?
    • What stops the spread? (How not to be a ‘killjoy’?)
    • The seven spreadly sins (practical tips…

    Read more

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