I'm privileged to work as Associate Director of Quality & Effectiveness in a mental health and community Trust in the North West. We're developing our own version of a quality management system based on learning we've gained from across NHS and wider.

I also do some work as an improvement consultant and coach, specialising in the strategic development and management of quality within health and social care.  I've worked in health and social care for nearly 30 years (!) and am a Health Foundation Fellow, having studied on the GenerationQ programme in quality leadership & improvement science provided by Ashridge Business School and Unipart Expert Practices.

Emma supports organisations to develop their strategic approaches to improvement – through deployment and execution of strategy, embedding of daily continuous improvement, and through structured improvement projects. She also coaches and trains staff in quality improvement and delivers hands-on improvement across many healthcare settings using a variety of techniques and approaches.

I'm an active member of the Health Foundation’s Q community, convening a number of special interest groups and co-delivering an insight programme for Q members. I've also delivered the Q Visits contract, taking Q members to various high performing organisations (public & private) across the coutry.  I'm interested in lots of things - quality improvement,  relational leadership, systems thinking, complexity and quality management systems. Happy to help any Q member if useful!