Laura Proctor's activity

In group: Quality Improvement and the wellbeing of the workforce

Image of 'Laura Proctor
  • Profile picture of Laura Proctor

    Laura Proctor posted an update in the group Quality Improvement and the wellbeing of the workforce 2 months, 3 weeks ago

    Laura Proctor posted an update 4 minutes ago
    Morning,

    After a week of moving house, packing, unpacking, cleaning and now waiting for my house to exchange and complete, I am in a period of learning. Learning what my new routines are. Learning how to ensure I show consideration for the well established routines of others, as we are living for the next 7 months with my future in-laws, in their home.

    One thing I have learnt through coaching, personal reflect and experience is the importance of looking after yourself. This isn’t a selfish thing, this isn’t to say I don’t consider others also, it just means that right now my priorities are about being gentle to myself and to allow this new time of change to take place.

    I share this because whatever the circumstances, change, transition and new routines are a certainty. In health care the same is true at a rapid pace, and when people come along and change long established routines, this can cause upset, annoyance, stress, upheaval. So here in lies the challenge. As people who want to help improve healthcare systems and experiences for staff and patients, how do we ensure we are not actually causing more harm than good? 

    I’m brining up two observations here….

    1. The risk we pose as ‘improvers’ of inadvertently causing harm to healthcare staff when we change “improve” their systems.

    2. The need to support people to take responsibility for their own well-being and self-care. Creating opportunities to make this easier in healthcare and indeed a priority.

    I would love to hear the thoughts of others on these issues 🙂

    • Profile picture of Tim Benson
      Tim Benson replied 2 months, 3 weeks ago

      Most of us on this patform are natural Early Adopters.

      Everett Rogers points out that Early Adopters are only 13.5%, while Laggards and Late Majority, who are always late to adopt new ideas, are half of any group.

      Tim Benson

    • Profile picture of Hilda Campbell MBE
      Hilda Campbell MBE replied 2 months, 3 weeks ago

      Happy new house move and you are right to take time to settle in. This wee piece may be of interest which COPE shares on its website https://www.cope-scotland.org/wellbeing-tips/entry/tips-to-manage-the-stress-of-moving-home

      Re the points made, this is why I feel very strongly improvement work needs to happen with those who shall deliver, co designing and producing the new systems together. Those delivering (and receiving services) can often clearly see what needs to change, but how much power do they have to make that change versus wait until they are told what the changes are by others? Its partly why the name, and image for the SIG has changed as we need to consider people are not machines and what may work on paper or a fancy IT programme may look great, in the real world with the unexpected curve balls that often throws its not so easy to predict what may happen.

      We know things need to improve however, done with always works better than done to

      Just my humble opinion 🙂