Maimie Thompson's activity

In group: Video consultations: how to set them up well, fast?

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    Maimie Thompson posted an update in the group Video consultations: how to set them up well, fast? 1 year, 3 months ago

    Would be very interested in clinicians’ views. The content of the tweet below is not atypical of the feedback we receive: An older friend of mine (65years+) had a 3 min consultant appointment recently. Her husband drove 150 miles for a verbal, no hands-on, no diagnostic appt. It took a whole day. They asked for a telephone or Near Me appt but were told the consultant preferred in person. Who’s choice is it? – Twitter, 14 January 2023 Thanks 

    • Profile picture of Christopher Weatherburn
      Christopher Weatherburn replied 1 year, 3 months ago

      From my point of view (as a GP) that is not the experience we would aim to provide.

      I think patient choice is key here. In this instance the patient should have been offered a telephone call as a minimum (or video call). The consultant might prefer in person but if they are aware of the challenges the patient faced they perhaps would consider a different method of consultation.

      I am not one to advocate complaining, but I don’t think the national NearMe team can really assist this individual here. Ideally they would take it up with the relevant department and feedback directly.

      In terms of responding to the Tweet. I would say:
      Sorry to read this – the national NearMe believe that consultation type should be a joint choice. You may wish to discuss this directly with the healthcare provider.

      I personally wouldn’t pursue the negative feedback on their behalf but it is up to you. It could be used as leverage to get a board to try a bit harder offering video (or telephone) consultations.

      Hope that helps and that you are having a great start to 2023 Maimie.

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      Maimie Thompson replied 1 year, 2 months ago

      Thanks, Chris – agree with your comments. We signpost to local providers over such concerns while looking for any patterns. If a provider is not comfortable using video or thinks other approaches are quicker that will influence their decision. Is there more support we can provide to boards? I will use some of your comments as generic messaging. Thanks as ever. cant believe we are already in February. The snowdrops are out even in the far north!