Throughout 2022-23, we hosted a series of webinars that explored the potential of quality management systems (QMS) within health and social care.  The series explored the concept, theoretical foundation and examples of QMS in healthcare and how they may connect with existing systems – quality assurance, governance, improvement, digital systems and clinical audits.

The recordings of the webinar series, below, offer a practical overview to QMS in health and care. We heard from speakers with a range of experience and insight to help you better understand how to develop and implement a successful QMS in your setting.

To support your ongoing learning in this area, take a look at all our resources and materials on QMS.

Series 1

“Everybody’s Business” – Quality management at an organisational level

In this session we explored the stages of organisational maturity and how this can help you establish where to start with quality management.

“Putting the man on the moon” – aligning everyone to strategy

In this session we learned about strategy deployment and how it is delivered in different ways across health and other industries.

‘Work as done vs work as imagined’ – making quality management a daily reality

This session considered quality control – understanding how well you are doing and how to keep on track.

“Leading for Quality” – how do we lead where we are and bring people with us?

This webinar explored the relational, cultural and contextual aspects of improvement and how leaders can shape and influence quality at the centre of an organisation.

Series 2

Quality Management Systems: Building the conditions for effective change

This session focused on how QMS are being used in healthcare to build quality across whole organisations, with examples from Q members and examples outside of healthcare with mature quality management systems.

Quality Management Systems: Quality planning using human learning systems and person-centred design

In this session we expanded our understanding of ‘quality planning’ to consider the role human learning systems can play in developing services which are designed around people.

Quality Management Systems: How coaching can support continuous improvement

This session took a deeper look into how to support the quality control element of QMS through the development of improvement coaching.

Quality Management Systems: How to improve together across systems, organisations & populations

This session looked at whether the quality improvement aspect of QMS can be undertaken at a wider scale, across boundaries, people and places.