Vincenta Leyden
Service Development Manager
MND Association
Northern Ireland
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Peter Cosgrove joined the group Service Design 1 month, 1 week ago
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Dan Floyd posted an update in the group Service Design 1 month, 3 weeks ago
Hi All.
Really interested to read anything in relation to ‘Challenges in Leadership and workforce planning in Rural Healthcare.’
Please share anything you think might be of interest and feel free to signpost to articles.
Thank you so much for your time
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Hi Dan
I am not sure if this event during Challenge Poverty Week may offer some inspiration https://www.povertyalliance.org/event/challenging-rural-poverty/ While it is not specifically around workforce planning and leadership, it may offer some ideas which support reflection.
I am not sure if this may also be of interest…Read more
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Dan, Have a look at this set of diagrams and text, it may help with your questions. I’m sure that implementation will be a Challenges in Leadership and workforce planning in Rural Healthcare. The ‘Design’ elements is key, both of the QMS and Service processes.
https://catmalvern.co.uk/Lectures/ManagementSystems/Index.html
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Dan Floyd joined the group Service Design 1 month, 3 weeks ago
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Jade Stacey joined the group Service Design 2 months, 1 week ago
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Jade, Welcome to the SIG. I’m working with a Trust on the design and implementation of a Quality Management System. We have recently had a discussion on how we best integrate NICE Standards and Guidance into our Service processes. Maybe you would be interested on a chat about this sometime?
Tom-
Hi Tom, Nice to e-meet you.
Yes, that sounds really interesting, I would love to chat to you about this. -
Jade, My email is tom.rose.1@bham.ac.uk If you email me we can arrange a chat. Thanks, Tom
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Hi Tom, your email is bouncing back. Could you try to email me when you have a minute- jade.stacey@nice.org.uk
Thanks,-
Sorry Jade, I’ve emailed
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Hilda Campbell MBE posted an update in the group Service Design 2 months, 1 week ago
Great website full of resources, may be of interest https://qilothian.scot.nhs.uk/primary-care-network-1
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Link did nor work properly but you can get to the page via the drop-down menu.
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Thanks not sure why sometimes the links I cut and paste don’t work, I appreciate you adding this comment thank you
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Hilda Campbell MBE posted an update in the group Service Design 3 months, 1 week ago
Podcast on co production and design
This podcast may be of interest https://www.youtube.com/watch?v=JKWXhG3GPRy Created with AHP QI Thanks @JoKitchen
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Thanks, but when I go to the link, it is missing!
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that is strange , here is the link again https://www.youtube.com/watch?v=JKWXhG3GPRY I don’t know why the link above isn’t working, if this doesn’t work try and cut and paste it into google as it is there 🙂
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It had a y instead of a Y at the end.
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ahh thanks again 🙂
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Thomas John Rose posted an update in the group Service Design 3 months, 3 weeks ago
Here is a question – What is the starting point for a Service design? Just a one or two word answer please.
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Answer 1: User needs (https://www.gov.uk/guidance/government-design-principles#start-with-user-needs)
Answer 2: Start anywhere, follow everywhere (https://www.heartoftheart.org/?p=1196)
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Organisational Strategy (to make sure we only do SD for services we actually should be offering).
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SD – Service Design?
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The actual request from individual customers
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What impact?
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What impact the newly designed Service has or what impact the proposed Service may have?
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What impact on the lives of people whose health is being challenged. Guess the end product, does the service improvement improve people’s lives? I often think of the cake analogy, there is this amazing cake, full of amazing ingredients prepared by an amazing pasty chef and everyone says how wonderful it is and admires it and all the work that went…Read more
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Thanks for that thought Hilda. I see that can be very effective in logical situations. Another approach, more suited to transformation, is to understand that the outcome softened a design is something that we do not yet know. Then we can work with ‘customers’ together to see what design and therefore what outcomes we can achieve. This then allows…Read more
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Hi John
Thanks for that reflection. This case study may be of interest, it shares a journey which took decades of working and learning together to transform community based mental health services https://www.iriss.org.uk/resources/case-studies/cope-scotland
I would perhaps reframe my two words as originally invited by Tom to be ‘Be Flexible’ 🙂
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There are some interesting responses to my question. I’ll post my thoughts when I get back from a couple of weeks in the mountains.
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Heidi Chan joined the group Service Design 3 months, 3 weeks ago
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