There is NO comparison with the ELFT quality management system and a management system designed for managing quality. The ELFT efforts may be the most cited QMS within the NHS but nevertheless it comes nowhere near compliance to the requirements of BS ISO 7101:2023. To manage quality you need to say what you do and do what you say – with an a…Read more

Annex SL and supporting documentation describes, very clearly, what a Management System for managing particular characteristics, e.g. Quality, should look and function like. If ELFT do have a QMS then they do need to explain how it works. I have said many times that the Q in a QMS is not the same the Q in QI. I’m sure that many people in the NHS…Read more

The 4th edition and Annex SL together will be fine Rollo.

Good idea. Not may will have a copy!

There is NO comparison with the ELFT quality management system and a management system designed for managing quality. The ELFT efforts may be the most cited QMS within the NHS but nevertheless it comes nowhere near compliance to the requirements of BS ISO 7101:2023. To manage quality you need to say what you do and do what you say – with an audit…Read more

I agree that the 4th or 5th edition contain great detail and are certainly good enough to learn all you need to know to understand quality management. I still use my 4th edition. There is lots for the NHS to learn before being able to design a management system. Annex SL and associated literature in combination with Juran’s and Deming’s books are…Read more

None of the NHS examples that I have included are Management Systems. I have included some text on what a management system should look like. Annex SL sets this out very clearly.

If you don’t understand what Quality Planning, Quality Improvement and Quality Control are then you will never close the Quality Gap. This is NOT the same Quality Improvement as the QI undertaken by the NHS. The NHS have NO Quality Planning and NO Quality Control as described by Juran.