Head of Continuous Service Improvement
Cardiff and Vale University Health BoardWales
I lead the Continuous Service Improvement team in Cardiff and Vale University Health Board; a large integrated Health Board with responsibility for planning and providing primary, community, mental health and hospital services in South Wales. Having initially qualified and worked as a physiotherapist, I have managed major service improvement projects across a wide range of service areas, both within health and across the wider partnerships. I have an MSc in Leadership for Health Service Improvement from the University of Birmingham and I'm trained in a wide range of service improvement methodologies including Lean, Six Sigma, Theory of Constraints and Results Based Accountability. As well as being a founding cohort participant of Q; I am also a member of the Improving Quality Together Gold Network and All Wales Continuous Improvement Community.
Patient engagement in service re-design – a case study
Ruth will share her experience as service improvement lead for re-designing a bladder cancer pathway. As well as presenting the case study that demonstrates the value of engaging patients in re-design she will share details on the methodology the team used, including the format of joint patient and staff workshops etc.
Ruth Jordan, Head of Continuous Servcie Improvement at Cardiff and Vale University, tells us how a Q speed-consulting connection with a QI Lead in Scotland helped change her life