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Biography

I lead the Continuous Service Improvement team in Cardiff and Vale University Health Board; a large integrated Health Board with responsibility for planning and providing primary, community, mental health and hospital services in South Wales. Having initially qualified and worked as a physiotherapist, I have managed major service improvement projects across a wide range of service areas, both within health and across the wider partnerships. I have an MSc in Leadership for Health Service Improvement from the University of Birmingham and I'm trained in a wide range of service improvement methodologies including Lean, Six Sigma, Theory of Constraints and Results Based Accountability. As well as being a founding cohort participant of Q; I am also a member of the Improving Quality Together Gold Network and All Wales Continuous Improvement Community.


Talks offered

  • Patient engagement in service re-design – a case study

    Ruth will share her experience as service improvement lead for re-designing a bladder cancer pathway. As well as presenting the case study that demonstrates the value of engaging patients in re-design she will share details on the methodology the team used, including the format of joint patient and staff workshops etc.


Blog posts

  • Member story – Ruth Jordan

    Ruth Jordan, Head of Continuous Servcie Improvement at Cardiff and Vale University, tells us how a Q speed-consulting connection with a QI Lead in Scotland helped change her life


Contact Ruth Jordan

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