Head of Continuous Service Improvement
Cardiff and Vale University Health BoardWales
I lead the Continuous Service Improvement team in Cardiff and Vale University Health Board; a large integrated Health Board with responsibility for planning and providing primary, community, mental health and hospital services in South Wales. Having initially qualified and worked as a physiotherapist, I have managed major service improvement projects across a wide range of service areas, both within health and across the wider partnerships. I have an MSc in Leadership for Health Service Improvement from the University of Birmingham and I'm trained in a wide range of service improvement methodologies including Lean, Six Sigma, Theory of Constraints and Results Based Accountability. As well as being a founding cohort participant of Q; I am also a member of the Improving Quality Together Gold Network and All Wales Continuous Improvement Community.
Patient engagement in service re-design – a case study
Ruth will share her experience as service improvement lead for re-designing a bladder cancer pathway. As well as presenting the case study that demonstrates the value of engaging patients in re-design she will share details on the methodology the team used, including the format of joint patient and staff workshops etc.